Several months ago my husband and I moved from the New England area to Houston, TX. As a surprise birthday gift to me, my husband purchased a Bergamos Spa Retreat Gift Certificate. Although I often visited a 5 Star Day Spa in Boston, I was hesitant what type of service Bergamos would offer. Upon entering the Friendswood facility, my senses were immediately immersed in the beautiful, calm setting. The Front Desk Staff greeted me by name with a smile and quickly escorted me into their woman's sitting area. I was given a warm, clean robe to change into along with some slippers and was instructed to relax. Within a few minutes my Massage Therapist entered the sitting area, greeted me again by name and a smile, and escorted me to my massage room. Again I found myself surrounded within a clean, beautiful setting including soft music, warm sheets and flowers on the bed. My Hot Stone Massage was extremely relaxing and the Therapist took special care to treat me with respect . Before I knew it the massage had ended all too soon.
While checking out I mentioned to one of the desk staff that I thought my massage was a bit too short. She immediately called their customer service manager Nancy, who escorted me into another lounge area. She took the time to listen carefully to my concerns and assurred me her top priority was to maintain the happiness of her clients. Nancy's priority came through with flying colors. Her take charge personality coupled with her friendly personality, has won me over to become a faithful Bergamos customer. Thank you Bergamos for transforming this Bostonian into a Houstonian!
Pros: Extremely clean, well maintained, pays attention to detail
Cons: A third location would be wonderful!
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