Bergamos in River Oaks is very lovely but could pay attention to some of the details to improve and really put the spa experience over the top. I recently had a facial there. On the good side, the reception area was nice and the receptionists fairly friendly (I arrived only a couple of minutes before my appointment, they like you to arrive 10 minutes beforehand.). I was escorted to the women's locker room which was nice and clean and pretty. What I didn't like was the lack of seating. There were no benches near the lockers which are nice to have when you're dressing/undressing. The waiting area was a nice size with comfortable seating and a selection of magazines. My facialist arrived and introduced herself then escorted me to the treatment room. My treatment room was much roomier and spacious than most days spas, very well decorated with nice wall finishes and lighting. One of the pet peeves I have about most spas is their lack of attention to the quality and comfort of the massage tables and facialist chairs. Bergamos did disappoint me here as well. The facialist chair was flat, no bolster was put under my knees nor was the chair angled to be more comfortable. Also, the chair padding was just hard - no two ways around it. My facialist did a wonderful job with two exceptions. I don't like to hold a conversation while having a treatment but I do like an occasional inquiry about my comfort or an explanation of what's coming next. Also, she made no recommendations about products I should consider buying though she did give me a couple of samples. Overall, it was a pleasant experience and I'd reccomend it to others, just not rave about it.
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