I booked an appointment here when I was 7 months pregnant as I had been a regular customer. I was booked for a bikini wax. When I happened to mention in conversation at the front desk that I was having "contractions", I was told 30 min later (after waiting in the lounge) that "they" did not feel comfortable doing the service. Well, I KNOW that the girl (jackie) at the front desk made this decision with a great deal of ignorance and stupidity. Maybe instead of going to "front desk school " she should have actually attended college .You all know the term "braxton Hicks"- ie FALSE contractions!!! (and I gave birth 2 1/2 months later). She actually thought I was having the baby at that moment !! Well this is not the first time I have been treated like this ! In retrospect, I should actually thank them- i have found 2 other wonderful spas that actually appreciate a good paying customer! When I relayed this story, they actually stated that many of their customers had experienced similiar situations- BAD customer service ! Do yourself a big favor- don't go here!!!
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