The Spa

Overpriced, bad service, staff not properly trained, cleanliness issues and oh yes, hold on to your valuables as they are known to disappear into thin air here. Cons: Go to a good spa like Sanctuary D'Sante or Bella Rinova more

I went to Bergamos tonight to get a swedish massage. It was wonderful. Roy was the therapist and he is amazing-professional and perceptive. I felt extremely relaxed and will go back again. Thanx Roy! Pros: Best massage ever Cons: The robe had a tear in it more

I just moved here NJ and my brother in law recommended this place as well as his massage therapist Roy. He was wonderful, by far the best massage I've ever had! The only flaw was the small sauna and only 1 couch to relax on which was occupied when I arrived and when I was done w/my massage leaving only a couple of chairs. Besides that I will definantly be coming back for more massage's!!!! Pros: Massage, great customer service, professionalism, cleanliness, and QUIET!!! Cons: Sauna and amount of lounging furniture more

This was exactly what I was looking for. I loved it that my husband and I could steam in the same room, so often they are separated and in the respective locker rooms. The only down side is that there is no cold shower in the steam room or right outside. You have to put your robe back on and go back to the locker room. I say locker room, but it is very nice, more like a beautiful personal bathroom. Very nice. My massage therapist was Roy... he was AMAZING! Very strong and fluid. Among the best massages I have ever had. All and all, for the price, you can't beat it. You could pay twice as much somewhere else, but I dont see why you would. This had everything I needed for the end of a busy holiday weekend. I will be back for certain. more

I've been going to Bergamos for a while now because its the closest spa to me. But this last time I went, my experience was phenomenal. It was so much better than it usually is. My masseur was very knowledgeable and a perfectionist. He performed all of my treatments. My massage, my body scrub, and my honey and milk wrap. His pace never changed and helped me maintain my relaxation for the entire two and a half hours. Usually, when I have gone in the past, I have the same services, but I switch therapists in between and they usually have different personalities and styles. With him, you know the service you're recieving will consistently exceed your expectations. Thanks Roy, I'll see you soon! more

I finally came here after my best friend kept raving about her facial lady Kristin and massage therapist Roy. Lets just say it's not really all that great the only thing they had going for them was the european facial I recieved from Kristin and the excellent customer service from the front desk girls. The so called "lounge area" is a few lawn chairs put together in a busy hallway literally a foot (I seriously mean a foot) away from the extremely tiny 2 person dry sauna and a steam room that smelled like a gym locker room with the walls peeling off and getting stuck to your back as you lean back. The "women's relaxtion area" isn't so relaxing either with 1 large sofa and a couple of ugly chairs to supposedly relax in. I was referred to a man name Roy but he was unavailable so I had a lady name Linda who was really nice but by far the worst massage I have ever recieved. I asked her to work on my shoulders more b/c I'm more tense there and instead she kind of kneaded her way through my neck and shoulders which hurt even worse as she kept digging deeper and deeper with her boney fingers which caused me to be more tense throughout the whole massage rather than being relaxed. Basically if you want the best facial ever go to kristin but if you want to relax and laydown go somewhere else. more

i cant say that im facial savvy, but i can say that i've been getting this done for a while now and never had my face massaged the way i had it done here. kim was very sweet and let me relax while she worked wonders in parts of my face i didnt know could be massaged. highly recommended! Pros: nice staff and covered parking Cons: facial time was too short more

I usually get my eyebrows done at a nail place....you know when you get a pedicure and the nail lady points at your face and says "You need eyebrow wax". But a friend of mine has been going to Bergamos to get hers done and hers looked alot better than mine. I'm so glad that I got my eyebrows done there! I had a girl named Christin (sp?) wax my brows, she was so thorough and gentle! She perfectly sculpted my brows and formed the perfect arch, I'm never going back to a nail place again. Also I usually breakout around my eyebrows after I get waxed but not this time. I'm so happy that I've found someone who will actually shape a brow that is suited to me and not the same brow that they give everyone else. I think I'm going to go back for maybe a facial or something, the atmosphere is great. The front desk is cheerful and knowledgable and instantly made me feel at home. I'm definately going back! :) Pros: Christin's Eyebrow Wax, Happy Receptionists, Lotsa Parking more

Since I'm always at Bergamos I am a little skeptical about the review below me, I've been a loyal customer to Bergamos for the past three years. The service has always been exceptional and professional. They always have the latest massages and facials. I just love the oxygen facial. I've never experienced a bad service at Bergamos. I think I was there the day of the previous viewer's distress, the only problem I noticed was that there was a large party in the lounge. It didn't really bother me, I was in the dry sauna before my massage. I've been there during large parties and it can get a little rowdy but usually they offer to put me in the men's lounge, which they did this day. But I was ok hanging out with all the other girls. :) I have never known Bergamos to ignore a customer complaint, whether it be mine or one of the many people I have referred. I will keep refering people too, Bergamos is one of the best spas I've been to bar none. Pros: Everything is always a paradise at Bergamos!!!! Cons: traffic on kirby makes me late for my appt!!! more

I had a facial consultation a couple days ago with Alexa.I was a lil nervous at first because im aproching 40 and didnt know where to start with the skin care plan, but she was very nice and knowledgable. She asked me some question about my skin and my concerns. She recomended the Golden Cavier Facial and I went back for the facial today and OMG!!!! It was the best facial i ever had. Her fingers felt like feathers and she put the cavier on and painted pariffin wax on over it...It was so relaxing and the massage was to die for.. I didnt want to get up. When she did get me up and i looked it the mirror it was unbelievable, after just one facial my skin was glowing. I loved the facial and Alexa was wonderful. Pros: fab facial treatments Cons: steam room didnt work more

I wanted a bikini wax, and naturally I was VERY nervous like most women are! I go to Bergamos for massages and facials, so I thought to give them a try with a bikini wax. I was given Alexa, and she was fantastic! She was comforting, professional, and quick! I will continue to go back!! Pros: great staff, atmosphere, love the products Cons: a little pricey more

I have had massages all over Houston, and until now I hadn't found a massage therapist capable of getting me to relax. I was a bit hesitant , at first, to have a man massage therapist, however, Roy is very professional and his massage is phenomenal!!! I was also scheduled for a body scrub and wrap, which he did as well. Both were fantastic!! My skin was so soft and glowing when I left. Overall, the spa is okay, but Roy stands out above all. He is the sole reason I go to Bergamos. more

I wish I could rate various aspects of my visit to the spa, but since there is only one, I have to give the most weight to my 80 minute massage with Dallas. Five stars! Every once and a while I get a massage by someone who really knows what they're doing, and Dallas is one of those few. I live on the north side of town (Houston), went to the spa with my sister and mom who live in Clear Lake, and got him by luck of the draw. Whether mom and sis go with me or not, I will definitely be returning to see him. He not only asked me where to concentrate, he did what we talked about without ignoring the rest and actually gave me things to do on my own to help keep my neck and shoulders from getting so tight in the first place! How refreshing. I would rate the rest of the visit (the building, staff, etc) about a four. The place itself was nice and comfortable. The jacuzzis were great for after our massages, but the steam room was not working. The front desk staff were all pretty young--makes me wonder what kind of turn over they have--but regardless, they were polite and helpful enough, and we didn't have any problems. In fairness, I've been to two destination spas (Europe and Caribbean) which have set the bar extremely high for my facility and staff expectations. But even for the amount of money it takes to get to and stay at those places, the massage, body treatment and estetic (sp?) services don't always rival what can be found in my own backyard! Pros: Dallas' massage--professional and comprehensive Cons: steam room not working :-( more

Had a European facial with Kellie. She explained very carefully what she was doing and why, great arm/decollete massage. She even rubbed my neck and back and actually got a part of my back to shift back into place. Kellie also did my makeup after the facial and it was very nice. Products recommended but not pushed, samples given. Go see Kellie and get a great facial. Pros: parking easy Cons: some of the other customers were a little loud but receptionist did try to quiet them more

I thoroughly enjoyed my experience at Bergamos. I got the 80 minute hot stone massage and it was out of this world! I have had several others across the country and none compared with my treatment at Bergamos. The temperature was just right and the placement was clearly well thought out. Rene was certainly the best massage therapist I have ever encountered. He was friendly, yet the conversation did not interfere with the massage. Rene also welcomed my feedback and was very responsive. After Rene, I won't go to another massage therapist in Houston. more

I recently went to Bergamos for a little time to myself, and a little time to be fussed over. The spa itself is beautiful and larger than expected. ALL of their staff is extremely attentive. I had a facial and it was up there with the best of them. the facialist, Monica, was very knowledgeable about the products and their affects on the skin. I knew i should be washing my face, but i never knew why. Monica explained to me how the steps and products worked with my skin. Let me mention, I do not like to be pushed on products! However, she was very sincere about her reccomendations and I felt like they were specifically for me and not just for her "quota". I also had a massage that was FAB-U-LOUS! My massage therapist was one of Bergamos' newer employees, but she has great pressure and a great personality! She had a very exotic name, Esmeralda. Last but far from least, Isabel did my manicure and pedicure. She was the sweetest lady i have met, she's very presice when doing french tips, and very eager to please. I have already got my next appoints set up before someone else gets my spot!!!! Overall the spa was an a-maz-ing experience, i would say it is definately a retreat from real life!!! Pros: Above nice restaurant, GREAT staff, covered parking Cons: dont do acrylics more

I have visited several spas in Houston, and this is one of the best! The covered parking is essential, and you don?t have to pay a valet. The reception area is very nice, as is the ladies locker room. I had a massage with Roy, and I must say it was the best massage I have ever had. My sinuses had been killing me (with the crazy weather in Houston) but after he worked on them along with my neck I was in great shape. I would highly recommend this spa to anyone looking for a relaxing experience. more

This was the best facial I ever had. The therapist name was Donna and she gave the most relaxing treatment. I had the Oxygen facial and it felt like waves of relaxation going over the top of my skin. My skin looked so good afterwards, i would never get a facial anywhere else. Next i tried the Green Peel, I can't get my friends and family to stop commenting on how great my skin looks. It has literely shaved years off my face. Donna told me she had to attend a special seminar on the green peel to get certified and as far as i know she is the only one who cane perform this procedure. After talking with her, i found out about the extensive training program that the staff must go through and it's really shows on the quality treatment i got. Super Spa, Super Facial, Super Results! A must try! Pros: Training and relaxing facility more

I booked five hour treatments as a birthday gift to myself and my 79 year old mother a month ahead of time. When we arrived, we found a very festive party of about 6 loud women. While awaiting our therapists, I had to sit on my mom's lap because there were so many people there--only one chair remained. They forgot that I had ordered lunch and my mother became hypoglycemic, so we cancelled our last hour sessions so that I could take her home to eat. They had offered to get lunch in, but we would have had to eat within a matter of five minutes so that we wouldn't hold the remaining therapists up. It was the least relaxing spa I have EVER gone to. During the massage, there was loud talking in the hallway outside the room---very annoying. Front clerk was very polite, but one could tell that organization and communication is lacking in this place. more

I just moved into town and have been searching around for good facials. My friend recommended Bergamos, and I felt right an instant connection when I walked in. Everyone was really friendly, and best of all, I had the most amazing facial. Kim did an excellent job having my skin feel so smooth, and I had the best face massage ever. I am definitely coming back! Pros: Garage Parking more