The only reason why I gave them 1 star is because 0 stars wasn't an option. This company is filled with the rudest, most unprofessional liars I've ever come across in my life. They are nothing but a bunch of scam artists. If you value your belongings and your sanity, RUN - don't walk! - away from this company.
We contracted them for a move from Florida to Nevada in August. LAUREN gave us one story after another. First, the original delivery date was 3-5 days when my husband agreed to the estimate. LAUREN then called and said that it would be 5-15 days until delivery.
15 days later, there were still no movers. LAUREN gave us every story in the book. First, our belongings were in South Florida (our point of pickup was North Florida). Then our belongings were in Virginia on their way to Massachusetts. Then our belongings were in the Carolinas on their way to Georgia. LAUREN lied so much, she couldn't even keep her story straight.
We were told one delivery estimate after another when my husband would call. At first, it was the beginning of the week. Then it was the end of the week. Then it was the weekend.
THIRTY-ONE DAYS AFTER DELIVERY, the moving truck finally showed up. This was AFTER our weight went from 4500 to over 6000 pounds. Apparently our belongings just mysteriously gained pounds, even though the driver who originally loaded the stuff in Florida said it ""couldn't weigh more than 4000."" By the end of the debacle, Superior wanted to charge us DOUBLE our original estimate. I called LAUREN to complain when it was 31 days later and still no delivery. She was the rudest, most unprofessional smart aleck you could ever possibly come across. She also refused to let me speak to ANTHONY, their apparent GM/owner.
After LAUREN hung up on me, I called back to get STACEY, who originally seemed decent enough until she too followed the typical Superior protocol - they think even though their service sucks they are ""superior"" to everyone else. I could have hired trained pigeons to deliver the belongings quicker than them, and the pigeons would have been more pleasant to deal with!
The ONLY positive in this entire nightmare was the men who came to unload the belongings. They were professional and pleasant - they were urged to find better employers, since if this is how Superior treats customers, I'd hate to see how they treat employees. Unsurprisingly, we did have damage to some of our furniture, but that was probably from the who knows what conditions it was exposed to while it was who knows where for over a month.
Oh, I forgot to mention - they offered to knock $100 off our remaining balance. What a joke! Because that really makes up for the 31 days we were without our items. Oh, and paperwork? HA! They make up and lie their way on the papers they do give you, neglect to give you papers they're LEGALLY REQUIRED TO by FEDERAL LAW and then pretend they're an ethical business.
I wouldn't even recommend this company to my worst enemy. I've never come across a more incompetent group of imbeciles in my life, although they definitely have quite a scam going on. SUPERIOR = $CAM ARTISTS. Do yourself a favor - find anyone but this horror story of a company to do business with!
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