We wanted to take the time and write about our experience with Superior Moving & Storage of Pompano Beach, Florida. We interviewed several moving companies before making our decision...we have heard many horror stories about movers and how they give you low price estimates and then charge you double or triple the price by the end of the move. We did a lot of research on the internet, looking for the company with the best reputation but it seemed like every moving company has bad reviews. Some have many complaints and some have an average amount of complaints. As an experienced business person, I understand not everyone can be made happy. When we questioned Superior Moving about the complaints, they provided a professional and understandable answer. They explained that they are a large company, doing as many as 500 moves per month or more. They advised us to read the caption on BBB, which clearly states that the BBB does not take into consideration the size of the moving company or the volume of work they do. They further explained the BBB also keeps the complaints online for 3 years. When you do the math based on the amount of moves over 3 years that they do, it would be well over 15,000 moves, which means there is less than half of a percent of unhappy customers. This made total sense to me. I even went so far as to check other companies on the BBB website, such as Publix supermarkets, who have a C- rating with the BBB. In my opinion, Publix has great service and is always clean. So after checking on many moving companies and based on how professional the sales and estimate experience was, we chose Superior Moving & Storage to do our move from Florida to Connecticut. They have been in business for almost 20 years, they are fully licensed and insured and we just got a great feeling overall from them and the estimator, Anthony. Let me tell you... from the very beginning they were professional, accommodating, and did a superb job. Everything they told us was accurate, including the price and the timing of when our shipment would get to our new home. 100% I would recommend Superior Moving & Storage.
more