Russo's New York Pizzeria, Inc.

What has happened to this once great pizza place?\r The last time I called in an order, they told me 11/2 hrs to deliver, unacceptable\r \r The time before that, 1 hr to deliver the wrong pizza, then a further 30 minutes to deliver the correct order.\r \r Tonight 1:15mins to deliver , to say the crust was soggy is an under estimation it was soaking wet. I am not sure how long it was from being made to delivery but the cheese was hard and it was barely warm.\r \r The delivary guys are great, however ,they need to wake up, i am not sur what the problem is, but there is a major problem going on more

i will never order from this place again. they messed up my order for the last time. i am working with my credit card to get my funds back. do yourself a favor and call pinks, luigis or hell even pizza hut instead!!!! Cons: can't be trusted with credit card or getting order correct! more

I got the Giant Slice to go from this place twice. The first time around it was great! 5 stars, easily. The second time - this week, actually - the dough was still half-raw closer to the crust, so threw half of the piece out... (would've thrown the whole thing but I was HUNGRY). Thus the rating in the middle. I'd recommend checking that the pizza is hot and toasted through before you take it home/pay for the delivery. Pros: Good pizza (sometimes) Cons: Bad pizza (sometimes) more

Easily my favorite pizza in houston. To the ""horrific"" experience reviews, I don't doubt it, the place is pretty casually run, and I'm sure they screw up. Still, it is clean, friendly, and 95% of the time, they really get it right. To all the other negative reviews: learn what NY style pizza means, and if it does not suit your preferences, eat elsewhere. On the other hand, if you love NY style pizza like I do, know that NY pizzeria is a real treasure. Like so many great houston restaurants, its a regional transplant every bit as good as the inspiration. Pros: perfect pie, nice people, reasonable price Cons: outside pizza, the menu is pretty bland, but who cares? more

WORST PIZZA PLACE EVER!! I got aweful pizza and customer service 3 times by this place. And I have only ordered from there 3 times! First time, I ordered a 2 topping pizza, and it gets delivered to my house and it was plain cheese - NO TOPPINGS. I call back and all the will gIve me is a slight discount on my next order. Second time, I was ordering for delivery at work downtown Houston.(and I never got the discount they promised) I order a deep dish pizza and they bring it to me completely burnt BLACK! I call and am upset, and I ask to have another pizza delivered bc that one I got was not even edible. 2 hours later and still no pizza, I call, get put on hold for over 10 minutes, have to hang up and call back. Finally I talk to the manager and he completely brushes me off and says what do you want me to do about it. I went off. Third time, ordered at work again (at the request of my co-workers...not my choice) and my pizza is delivered (after 1.5 hours) but was obviously carried on its side and all the toppings - cheese - everything- had slid over and left me with a big slimy circle of bread. The delivery guy didn't care about it either and just took off. DO NOT EVER ORDER FROM NY PIZZERIA IN MIDTOWN! THE MANAGEMENT MUST CONSIST OF NOTHING BUT MORONS! THEY DONT CARE AND GIVE YOU THE WORST PIZZA OF YOUR LIFE! Pros: NONE - ABSOLUTELY NONE Cons: BURNT PIZZA, PIZZA WITH NO TOPPINGS, SLIMY PIZZA CARRIED ON ITS SIDE AND EVERYTHING SLIDES TO THE END OF THE BOX! SLOOOOW, HORRIBLE MGMT, THEY DO NOT CARE ABOUT SERVICE! more

Bad Cheesesteak, really bad. I went here hoping for the best and just had a cold meal and a tough cheesesteak. Pros: Nice Look Cons: Tough cheesesteak more

I'm very disappointed with this place. I placed an order for delivery, and after they brought me my food, I saw that they got my order wrong. When I called back, they refused to fix my order. They admitted that they got my order wrong but flat out refused to bring me the right food. The person I spoke to was also extremely rude. I'm never going back! Cons: Rude service, bad delivery more

As a professed pizza connoisseur, this is the worst pizza I ever eating in my entire life. I requested a Margarita Pizza. The crust was like a chip, it did not have enough cheese, The Basil was dry and not fresh and it had very little. The tomatoes were green. In addition they were areas on the pizza it did not have anything. According to the web site this pizza is made in a brick oven. Well let me tell you it is not true. It is just advertisement. Customer service horrible, I mentioned to the cashier about it and her answer was not body complained before about it. Dominos is a lot better than this pizza. The location I went is the one located in Kingwood TX at 77339. more

While in town for business we walked from our hotel to the Gray Street area to find somewhere for a relaxing dinner. The outside of New York Pizzeria is inviting. They have tables lining the sidewalks. It looked to be the perfect place for a glass of wine and dinner. Everything was fine until we actually placed our order.\r \r We asked for a wine list. There is an entire wall taken up with wines. However, we were presented with a plastic card holder containing a limited choice. We ordered our wine. 15 minutes later the waitress returned with my friends glass but not mine. She advised they were out of that wine. She failed to return with the list so I could chose another. 10 minutes later she came back. with the list. This should have been a clue. But sitting outside in the evening breeze was enjoyable. We are easy going and thought it was no big deal. \r \r The salads came quick. The cucumber salad was delicious. However it did not contain feta as advertised. Good none the less. This was the bright spot.\r \r I ordered the greek calzone. My friend ordered tortellini. The calzone came out 15 minutes later. But there was nothing for my friend. No mention of his dinner at all. We assumed the waitress returned to the kitchen to get his dinner. 15 more minutes passed. The waitress came by and we pointed out that we were missing a dinner. No apology, no regret. Just a confirmation of what he had ordered. We waited another 15 minutes and nothing. We decided to give them 20 more minutes. No one ever returned. Note that they were not busy - this was a monday. \r \r At 20 minutes we got up to leave. The waitress happened to be coming back outside. She asked if we needed anything? We again explained that we had never gotten our 2nd meal. She looked confused. Again no apology, no acknowledgement. We left just enough cash to cover the food that was delivered. We left. \r Pros: Good salads Cons: Amazingly bad service more

We order from the Galleria location. The pizza is GREAT every time!!! The restaurant is always clean, the staff is friendly and even when we had Friday night delivery the wait wasn't bad at all. Definately reccommend! Pros: Very good pizza every time Cons: They need late night hours more

As a professed pizza connoiseur, I have scoured Houston looking for the best pie in town. Call it an obsession, but I call it a passion. I hate paying for bad food, especially in this town that has so much to offer. I have eaten at low end and high end eateries offering a variety of pizza. If you're looking for fantastic northeast/NY-style pie, this is the place. This is not shishi arugla with pear gourmet pie (ala Dolce Vita or DaMarco), this is down-home thin crust pizza. Last night, I had one of the tastiest pies i've ever had in town (possibly ever period)- pepperoni and mushroom, done extra crispy. The extra crispy is key, if you like your crust done through and through to the very middle. I savored every bite and had a near religious experience- the toppings were flavorful and fresh. Just enough pepperoni and mushroom with cheese, letting the sauce and seasonings shine through. It's crucial in a NY-style pie to not let the toppings, cheese especially, overwhelm or dominate the pie. And let me tell you about the crust- holy shnikes, perfection! Just a light char on the outer edges and a buttery light crunchy texture that added a delightful end to each slice. I spoke to the owner for a while and unbeknownst to me, the NY Pizzerias are franchised- so not all NY Pizzerias in Houston are the created equal!! In fact, there's definitely variability in the quality of pizza. The emphasis of this NY Pizzeria outlet is on the PIZZA- they do offer a few sandwiches, calzones, but the reason they stay open is the PIE. So, go there for the PIE and you won't be disappointed. The only minor and miniscule negative- a shallow pool of oil/grease on the pie. Easily sopped up with a few napkins.\r \r If you want an upscale gourmet pie, try Dolce Vita- Marco Wiles' bistro eatery- fantastically fresh and interesting toppings with amazing crust. Pros: Great ny style pie!! Cons: salad was forgettable more

I usually never leave reviews but after reading the negative comments left I had to write one myself. I really dont care for pizza much because commercial pizza companies make nasty pizza to me. (pizza hut, domino's, papa john) however new pizzeria is by far one of the best pizzas i've eaten. I also like the frozen pizza made by walmart (next to the place they serve food not the freezer isle), and incrdible pizza also has tasty pizza. those three are my top picks..try em all!! more

I have ordered delivery from this place 3 times now ordering a different thing each time. After the most recent order I threw all of the menus we had in the garbage. Everytime the food has been just terrible. I am not a picky eater at all and I am usually not one to complain but I have to draw the line somewhere. The pizza was soggy, the tomato basil soup was bland and tasted like the tomatos were old, and the garlic bread was burned and tasted just awful. The prices are too high as well. I would not recommend this place to anyone. more

The answer is the NY Pizzeria on Westheimer. The slice of pizza I had was too sweet and over cooked, The meatball sub tasted fishy , and the cold cut was more like a neglected Muffalta, all this for $30 and slow, poor service. Nothing New York about this food. Pros: It's open on Monday Cons: Food, service and price more

This pizza place is close to home so I go here often but the service is horrible. Today I called for a slice and showed up 15 min to pick it up. It wasn't ready. There were two guys and they both told me that I never called in an order. When I told them what time I called it in and asked if it was ready, they said it was. They took an uncooked cheese pizza and threw some toppings on it without first baking it like they should. When they gave it to me, the guy almost drops the whole box on the floor so I check it to make sure that the cheese didn't fall off. Good thing I checked because I ordered the prosciutto pizza and all it had on there were tomatoes and three bits of prosciutto. when I asked where the basil was, the guy threw the basil on and said there you go (without washing his hands and after he was manning the cash register!). He then started arguing with me that there was no mistake and that the pizza was right to begin with. I then asked where the cheese was and the olive oil and he kept arguing saying there was no mistake and the pizza was right. He had a horrible attitude and acted like he was better than me and that I was an idiot for expecting basil and cheese on my pizza (look on t he menu, it says basil, mozzarella cheese, oilive oil, etc.) When I asked what his name was, he told me he wasn't giving me his name so I couldn't complain about him. Unbelievable. WORST CUSTOMER SERVICE EVER! They act like they are so great when the pizza is always undercooked and soggy or burned and dry. They only are in business because they are on West Gray but as soon as midtown develops more and businesses start cropping up, they are out of business. Stay away from this place! Cons: Unsanitary,-handle food and money, horrible customer service and always gets order wrong more

I went to this location looking for my old friend Jorge,to bad he doesn't work there anymore. They have new managment, but this place still so good. They have great service,the food is excelent. I am a very picky eater, and almost important as the quality of finished product is the freshness/quality of ingredients, and the cleanliness of the facility. This neighborhood pizza/italian food has excellent fresh ingredients that are made by a friendly family. Hand tossed pizza that is thin crust is my favorite. Tomato sauce is spicy and full of flavor. Patio area to eat. Very Casual. I'm an Italian New Yorker and I'm telling you by far this is the ""real deal""! Pros: good food, nice service. Cons: parking more

Delivery service does NOT deliver. Everytime we have utilized the service it has been soggy. This last time it took 1:40 minutes. Pros: Pizza is good inhouse. Cons: Delivery service delivers SOGGY pizza more

I previously ordered an Italian Pie. I was told 20 minutes and showed up at the appointed time. I arrived 20 minutes later just in time to see the staff place my pizza in the oven. I did not appreciate having to wait the 15 minutes for the pizza. I took the pizza home and found to my dissatisfaction that the Italian Pie had ice cream cone sized globs of ricotta cheese and no mozzarella. I called and complained. I was told my next order would be 50% off. I ordered the discounted pizza and was told I would have to purchase a cookie as well, otherwise the order would not exceed the $10 minimum allowed for delivery. I thought this was ridiculous but I consented. I had to wait over an hour for my pizza to arrive. I was concerned when the delivery driver would not look me in the eye. Shortly I understood why, the order was incorrect. I ordered the New York Village minus the vegetables. My pizza arrived with half vegetables and half without. When I called to complain the person answering the phone rudely interrupted me and claimed that I had ordered the pizza with half vegetables. No one in my household eats pizza with vegetables. He kept insisting that I was the person who was incorrect and refused to rectify the error. You cannot make up service this bad. Pros: Still trying to find Cons: Limited parking, poor service, constant errors, rude staff more

It was the day after the New Year and I just celebrated my birthday and a bunch of co-workers deciced to take me to lunch. And what better place to go would be my favorite food! Italian...or so I thought. Off of a co-workers referral we decided to go to ""New York Pizzeria"" Kinda excited until I sat down to begin my special lunch. The service was horrible food took forever and it was 11:00 AM ! Thinking a head to beat the rush but we were wrong! I ordered the Fried Calamari as a appetizer it was very chewy and bland to say the least! Next we tried the Greek Salad with extra Feta...it was brought to the table with out extra Feta and when asked for more I was told I would be charged again! Ridiculous-how hard is it to grap a cup of cheese to sprinkle on a salad! Then...My main dish was the Pesto Chicken Pizza, I was told it was delicious and my co-worker gave rave reviews...but it was cold as well...IS THERE A PROBLEM WITH THE HELP? Get it together with your waitstaff?! Rude and abnoxious to say the least. Cons: ALL more

I'm not sure what is going on with this location but I have been twice in the last couple months and had horrible service. The owner/manager has no idea what he is doing apparently. The staff in the morning time is completely rude. The food took forever to come out and when it finally arrived at our table it was COLD. The food is less than blah and the service is incompetent. I used to come on a regular basis and get great service. Something is definetly up with this location. They need to fix it quick or they will lose more customers. DONT WASTE YOUR TIME OR MONEY!! more