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Businiess name:
Russo's New York Pizzeria, Inc.
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Review by:
citysearch c.
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Review content:
I previously ordered an Italian Pie. I was told 20 minutes and showed up at the appointed time. I arrived 20 minutes later just in time to see the staff place my pizza in the oven. I did not appreciate having to wait the 15 minutes for the pizza. I took the pizza home and found to my dissatisfaction that the Italian Pie had ice cream cone sized globs of ricotta cheese and no mozzarella. I called and complained. I was told my next order would be 50% off. I ordered the discounted pizza and was told I would have to purchase a cookie as well, otherwise the order would not exceed the $10 minimum allowed for delivery. I thought this was ridiculous but I consented. I had to wait over an hour for my pizza to arrive. I was concerned when the delivery driver would not look me in the eye. Shortly I understood why, the order was incorrect. I ordered the New York Village minus the vegetables. My pizza arrived with half vegetables and half without. When I called to complain the person answering the phone rudely interrupted me and claimed that I had ordered the pizza with half vegetables. No one in my household eats pizza with vegetables. He kept insisting that I was the person who was incorrect and refused to rectify the error. You cannot make up service this bad.
Pros: Still trying to find
Cons: Limited parking, poor service, constant errors, rude staff
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