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Businiess name:
Russo's New York Pizzeria, Inc.
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Review by:
citysearch c.
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Review content:
This pizza place is close to home so I go here often but the service is horrible. Today I called for a slice and showed up 15 min to pick it up. It wasn't ready. There were two guys and they both told me that I never called in an order. When I told them what time I called it in and asked if it was ready, they said it was. They took an uncooked cheese pizza and threw some toppings on it without first baking it like they should. When they gave it to me, the guy almost drops the whole box on the floor so I check it to make sure that the cheese didn't fall off. Good thing I checked because I ordered the prosciutto pizza and all it had on there were tomatoes and three bits of prosciutto. when I asked where the basil was, the guy threw the basil on and said there you go (without washing his hands and after he was manning the cash register!). He then started arguing with me that there was no mistake and that the pizza was right to begin with. I then asked where the cheese was and the olive oil and he kept arguing saying there was no mistake and the pizza was right. He had a horrible attitude and acted like he was better than me and that I was an idiot for expecting basil and cheese on my pizza (look on t he menu, it says basil, mozzarella cheese, oilive oil, etc.) When I asked what his name was, he told me he wasn't giving me his name so I couldn't complain about him. Unbelievable. WORST CUSTOMER SERVICE EVER! They act like they are so great when the pizza is always undercooked and soggy or burned and dry. They only are in business because they are on West Gray but as soon as midtown develops more and businesses start cropping up, they are out of business. Stay away from this place!
Cons: Unsanitary,-handle food and money, horrible customer service and always gets order wrong
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