Rooms To Go - Plano

1.8
63 reviews
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id: 28368264
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2600 N Central Expy Ste A
Plano, TX 75074

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(972) 398-1522
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Furniture

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Home & Garden

Reviews
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Best

I am shocked at all the negative reviews for Rooms to Go . We purchased 2 bedroom sets and a dining room set from Rooms to Go 3 years ago. We have had no issues with any of the it...

Worst

My husband and I purchased a Cindy Crawford bedroom suite and a pub style dining table from Rooms To Go about 6 months ago. We have already had to have 2 of the bar stools repaire...

Couch Frame fell apart. 12/16/2010

Do not buy furniture from Rooms to Go. After a year and a half, the back of the frame of the couch snapped in half. Rooms to Go would do nothing since it was over one year old. So I took the back fabric off to see if I could fix it, and what a shock. The couch is made of cheap- thin strips of particle and plywood. Not one screw was used on the frame. It was stapled and glued. It is amazing it lasted over one year. Now I know why they have no pictures of the frame or how there furniture is constructed. I have never seen such low quality construction. Do not purchase Rooms to Go furniture. more
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ROOMS TO GO IS A FRAUD 12/13/2010

Bought a living room set that broke before I ever sat on it. The delivery guys dropped it like a rock on my living room floor. Within the first two weeks, the love seat broke, the sofa came apart. Rooms to go has been at my home twice to fix the mess. But that should not happen within the first month of your purchase. This is the biggest lemon I have ever purchased. I will never again visit or reccomend Rooms To Go. It is the biggest furniture fraud in American. I am having to call then again today because the coach is now giving way and you cannot rest your back on it. It is a piece of Junk. more
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Do not buy 12/8/2010

I am very unsatisfied with the furniture my family has in our living room. it is falling apart and it hasnt been even two years. We bought what was suppost to be leather coaches and its discoloring and ripping.. we had leather coaches for ten years from fingers funiture store and never had a issue. what they bring to your home is not what they show on the display floor. When we called the store and costumer service we were informed that they would be doing nothing about it and its not their problem any more. I would love the man under me who works for rooms to go to contact me at my email because the rooms to go your talking about the one that provides excallent service and good quality furnisher seems to be a totall myth and lie. DONT BUY HERE!! you will find yourself throwing away thousands of dollars for very low quilty furnisher. more
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Worst quality ever! 11/21/2010

If I could get Rooms To Go half a star I would. The quality of work is laughable. I bought a $1000 sectional sofa and within a month the seem wripped. I called to have them fix it and they did. I was better off with the wrip in the sofa. The stitch work was horrible and it caused it to wrip more down that same side a week later. Then the frame broke inside and they said they wouldn't replace it because I voided my warranty because my cat put his claws into it (which is understandable but if I had known the quality of the expensive sofa I bought was crap then I would have gone somewhere else to begin with). My opinion? If you want to throw your money down the drain then Rooms To Go is the place for you! more
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Rooms-To-Go... GO AWAY...!!!! 11/16/2010

I will never buy from Rooms To Go again. My experience from top to bottom was not at all customer friendly. Upon my arrival, I am accosted by a salesperson. I expect this, of course, as sales people at most furniture stores jump on any new customer that enters the door. I had already done my studying of the product(s) that I wanted, online earlier in the day. So, I was an easy sell to this salesperson. I told him the product line of bedroom furniture I wanted to buy and he took me right to it. I only needed the furniture, no mattresses, no add-ons, etc. After telling him 4 times that I don't need any mattresses, he asks me yet again about mattresses b/c he says his manager told him he has to. Seriously...? I finally get to check out and purchase my $2,300 furniture which will arrive some number of days later. Fine. Yes, I received the confirmation call 2 days prior to delivery. Fine.\r \r Then comes the delivery. 2 guys in a truck. Fine. The "leader" brought in the bed f more
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BAD quality... 11/11/2010

We purchased a living room and a dining set about 2 weeks ago. It was delivered last Friday, the 5th of November, as planned. Sales guy was super kind and helpful. We were so thrilled about our new furniture. It looked great and seemed to be all that we were looking for. But after 3 days my problems started. The dining set is actually still perfect, so far. But our living room is a nightmare. It took us only 3 days to start having HORRIBLE back aches. It came to the point now, after a week, that I can?t even find any position at all, to stand up or sit ANYWHERE, without severe pain. My husband is feeling the same way. And worse, this is severely affecting my breastfeeding, because it doesn?t matter where or how I am sitting, it just hurts and there is no comfortable position right now for me. So my baby gets frustrated as well, cause I am annoyed and in pain, and she is refusing the breast for the first time in 4 months. I am so sad and disappointed!\r \r I was renting furniture beca more
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Rooms to Go fraud! 9/8/2010

Everyone needs to check their reciepts for the slamming of fabric, leather, and Kid's furniture. Please read below:\r \r Rooms to Go - "Slamming" Warranties \r Meyerson Cagle is investigating the sales tactics of Rooms to Go after an employee provided details of a process known in the trade as "slamming." Customers who have declined on the furniture fabric protection plan may have the plan charged to their final bill without their knowledge. The sales persons of Rooms to Go are typically assigned quotas on the furniture they sell with these plans and will aggressively pitch the product and treatment.\r \r If you have purchased furniture from Rooms to Go and suspect you may have been slammed, please contact our office. (512) 330-9001 more
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Boycott RTG 8/18/2010

Rooms to go has a national motto of take the money then screw the customer, have now waited 6 months to have a couch fixed that came with a hole in it only to be told that they are doing all they can. After taking time off four times to meet a technician that never showed up, when they could show up they would not come at the convenience of the customer but the 4 hour window that is convenient for them I will finish paying this bill and then boycott rooms to go doing my part to shut down this horrible company and their terrible customer service. more
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Research, research! 8/16/2010

Used to have problems with various stores and items. Get online and research what to look for and stay away from. Saw bad and poorly constructed leather sets. Knew what to look for and found 2 quality setsout of about 12. Top grain leather, not leather match, leatherett, or bonded. Look for hardenened solid wood, not partical or laminate... etc,etc,etc! Helpful info is out there. Last leather set I had was 15 years old and passed along to my son. My Rooms To Go dinning room is 7 years old and perfect. Bedroom set is 6 years not one problem. Ya just gotta get nosey with the construction. Go look elsewhere at an expensive set and take notes. Use the internet and ask questions everywhere. There is usually a reason it is half or two thirds the price of others. It's fun to walk in well armed with info. Be patient and good luck. more
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Shocked at the bad reviews we love our furniture and it is 3 years old 8/8/2010

I am shocked at all the negative reviews for Rooms to Go . We purchased 2 bedroom sets and a dining room set from Rooms to Go 3 years ago. We have had no issues with any of the items and they still look like new. My son's bedroom set was out of stock and told me this when I placed the order. They promised we woud have the set in 3 weeks and we had it in 2 weeks. The second bedroom set was for my bedroom and the one dresser was damaged. The delivery people left the dresser and came back 2 days later with a replacement. I did on the bedroom set notice a scratch 2 days after delivery that I did not notice when it was delivered and they sent a technician out by the end of the week to fix it. The dining room set is gorgeous. The chairs are very sturdy and heavy. Everyone compliments the dining room set. \r \r On the other hand I bought a kitchen table set from another furniture store and after the first year I am looking to replace it. Guess where I am going Sunday morning to Rooms to go to more
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horrible furniture, they should be shot 6/28/2010

I bought the cindy crawford sectional and it is the biggest 4,000 piece of junk I have ever bought, I wouldnt have paid 1 dollar for this piece of sh@t. I am going to flip out and let these people know what kind of crap they are selling over there. the handle broke off one of the recliners after the first 3 months and we hardly used it, the leather is already peeling off and rubbing down. Everytime I look at Cindy Crawford on tv I will think about this piece of sh@t couch!!!!!!!!!!!!!!!!!! more
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I guess I was lucky, hunh? 5/23/2010

Wow! I was sorry to hear the complaints. I love my furniture (microfiber Cindy Crawford sectional/chaise and I too bought r2go chair and bistro table/chairs. The color of the sectional is beige and it looks just as good as it did when I bought it some 3 years ago. The chair -- still looks new. Bistro table/chair -- very good quality, great wood design and very heavy/solid. I get compliments all the time. So sorry about persons who had a bad experience though. I know it isn't fun (I've had problems on other merchandise from other vendors). more
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Rooms To Go 5/19/2010

We are very sorry to see that some of our customers are dissatisfied with our services and product. At Rooms To Go we strive to provide great customer service as well as a great product at a true value to our customers. I invite anyone that is still experiencing any frustration over their Rooms To Go purchase to please email us with your order / contact information at tellus@roomstogo.com. We know that mistakes can be made and hope that we can correct them timely to ensure all our customers satisfaction. more
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TOTAL SCAM! 5/13/2010

WARNING: The "room package" is not what it seems.... We purchased a room package from Rooms to Go thinking it was a good deal. They tables were out of stock... Delivery delayed for tables. They delivered the Sofa and Chair along with the lamps. After surveying the room, we realized we were not going to have enough room for the sofa table. We went back to the store, spoke to our salesman and asked if we could just get a refund for the sofa table since we did not need it. The cost of the sofa table was $249. The answer was no! According to Rooms to Go when you buy the package they discount all the pieces. The sofa table's discounted price was $180. This is fair, then we asked for the discounted price of the sofa table to be refunded. The answer was still no! \r \r We haven't received the table, yet, we have already paid for it and we can't get a refund on something we haven't yet received???? How can this be??? When I asked to speak to the "Manager", he never appeared. I think he was too c more
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Worst experience I ever had! 5/12/2010

Never in life will I buy as much as a lamp shape from this store or company again. Bought the living room pkg w/50" TV took 5 weeks to get sectional with wrong chair. Suppose to receive TV 14 days after that going on day 24 no word. Customer service is an absolute joke good luck! more
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Am I Ever Getting My Furniture??? 4/29/2010

Today is April 29th. We ordered our furniture on February 5th. We originally got 2 pieces and have been waiting on the loveseat and ottoman for nearly 3 MONTHS!!!! We were promised our pieces in a little over 30 days originally, then they call us and say 30 more days...then they called and said 30 more days...\r \r At last the day comes when we are scheduled to get our furniture. We were so excited about getting our other couch (4 people on one couch is rough), and we were promised it this weekend. Then we get another call and guess what...they now say we can pick up furniture at the end of MAY...END OF MAY!!! \r \r FYI - ROOMS TO GO IS NOT PART OF THE BETTER BUSINESS BUREAU FOR A REASON!!!! People who want to pay for furniture but not get it should definitly shop RTG. more
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Worse Customer Service Ever!! 4/26/2010

When I picked out my furniture in Mid April I was told I couldn't even get my furniture until September (5 months later!!!) When leaving a sales person asked why we changed out minds, and we told her because we didn't want to wait 5 months for our furniture. She looked into the computer and the man had made a mistake and all of my furniture could be there in one week. When my furniure finally arrived they forgot the mattress to bed when I called to find out where it was, they told me they didn't know and would have to call me the next day. After not hearing from them all morning, I called them and was told I would have to wait an additional week for my mattress. I told them this was not my fault and they said "oh well, this is the next delivery date we could fine" It's awful customer service for people who forget things you purchased and don't try to help you out to make their customers hapy.!!!! more
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Happy Customer 2/24/2010

After reading all the reviews, I was extremely skeptical about purchasing from Rooms to Go in Frisco, TX. I have been looking for the perfect dining set, and it just so happens, they're the only ones in town who had it. With nervousness, I decided to go for it and purchased from them anyway.\r \r I was very pleased with the service from beginning to end. I was greeted immediately upon entering and the salesperson (Ms. S.) didn't follow me around the store like a puppy dog. I was shown where I can find what I was looking for and left alone, until I was ready with questions. Once I decided to purchase, Ms. S. checked availability and and a delivery date was scheduled. I made the purchase on Friday, and the delivery was for Monday. \r \r On Monday, the dining set arrived as promised. There were 3 delivery persons, all very nice. Every piece was delivered without a scratch and the dining table put together in a flash. It was beautiful! \r \r I feel bad that people had bad experiences more
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No pleased!! 1/11/2010

Extended Warranty - I purchased two kids bedroom suits for my seven year old twins with an extended warranty. However, when I tried to submit a claim for a scratch and was advised that the warranty only replaced the furniture if there is a manufacture defect. This contradicts the information I was told by the salesrep. I've been trying since November 2009 to get the extended warranty canceled but I can't get through on the extended warranty number. The line just rings busy really fast. \r \r Customer Service - Up until today I have had no issues with the customer service reps. However, today I got someone twice who either needs a long vacation or is in the wrong field. Rude and unhelpful.\r \r Furniture - This is my first purchase with Rooms to Go,and last, but I have not had any issues with the furniture. So far I am pleased with it and it looks pretty good. The quality of their furniture has come a long way since I first visited their showroom back in the late 90's. more
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NEVER Again! 12/27/2009

I found what I thought was the perfect sofa for my living room. Affordable and a great style. I sat on it and it was extremely comfortable. Sold. After 2 MONTHS, it finally showed up at 6:15 p.m..(when they told me it would be an a.m. delivery) The delivery guys dropped it off and hauled ass in a hurry. I unwrapped it, got it in the right spot and sat down. HARD as a ROCK! NOT t he same fiber/filling as the couch on display in the showroom. The floor is more comfortable to sit on. Big disappointment!! I definitely do NOT recommend Rooms To Go!! more
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Editorial

  • Discounted room packages with an assortment of matching furniture for bedrooms, dining rooms, living rooms, more; single pieces also available.

  • 7/14/2008 Provided by Citysearch
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