After multiple trips to get heat going over the last few years a technician noticed the P-trap was installed incorrectly on the furnace where it could not be cleaned and water built up. (installed by Pac Air) The ex-changer went out after 10 years, don't know if the install played a part. The part is guaranteed for life but $1153 for labor 4 hours but they don't charge by the hour, by the job. I had to have the part ordered two day air of course charged $86 and still didn't have heat for a week. lack of sense of urgency and customer service. The technicians are always courteous and the folks on the phone are great but after being a customer for 20 years; I'm frosted.
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