Pacific Heating & Cooling

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8607 Durango St SW A (at Serving the Lakewood Metro area.)
Lakewood, WA 98499

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(253) 231-3049
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Pacific Heating & Cooling - Lakewood, WA
Pacific Heating & Cooling - Lakewood, WA
Reviews
( 292 )
( 46 )
( 2 )
( 5 )
( 3 )

Best

Service was timely, Jess (I believe his name is) did a superlative, friendly and helpful job.

Worst

We purchased the warranty with the understanding it would cover repairs parts that went bad at no extra cost. The excuse that i damaged it, even it the problem started before I w...

Outstanding! 5/14/2017

Best customer service I have ever experienced! Did not try to sell me anything I didn't already plan on purchasing. Competent, professional, friendly installers. Main office on top of required inspection. Will never use anyone else! more

excellent job 5/14/2017

on time and completed the job quickly more

over all the job was the way we liked 5/13/2017

if we had any problem it would have been taking of but they did a wonderful job thank very much plus no problem with the inspector all ran smooth more

Pleased with maintenance plan. 5/12/2017

All the technicians have been pleasant and informative. more

Fine with me and don't ask this of me again. 5/12/2017

I don't have time to review every company every time I have an interaction with each of them. Please allow to decide if I want to take the time. I will call if I am unhappy and I have not been in the recent past. Thank you, Diane Foss more

On time and did a fine job as usual 5/10/2017

We have used Pacific Heating and Cooling for years and have always had excellent service from them. more

Best as always 5/9/2017

Have been happy with their service for many years and look forward to MANY more with them. ONLY place to go for full service heating and air. more

Great service 5/4/2017

I appreciate when the technician offers suggestions but doesn't try to sell you anything. Every time I have my system serviced, a great and friendly technician arrives. Thank you for employing good people. more

Excelent Service 5/2/2017

Steve McCall arrived on time and provided excellent service and infornmantio more


Service was excellent 4/26/2017

Tech was prompt and very courteous and knowledge more

Improvement needed in all areas for us to remain customers. 4/26/2017

We have been loyal customers for over 15 years. In the past 15 months we needed a new hot water heater and a new furnace. Very disappointed with installation workmanship on both purchases. They never offer to compensate with $$ only with a complimentary tune up. After having a new furnace only 3 days it died as did our AC due to improper installation. I honestly don't know what they could do to win us back. They did once again offer a free maintenance tune up. :( more

Service was done in a professional manner and wouldf have been perfect if he haden't left the air intake blocked which left us without heat all night. 4/24/2017

After we again had heat all looked a lot better. Then Luke the crafty salesman arrived and sold me a new Air Conditioner. Look forward to rating the installation. more

Job well done. 4/24/2017

Did everything we requested. Did all work fast and efficiently. more

Great Job. 4/23/2017

The service was fantastic and outstanding. Great service person. more

As always, first rate total service. 4/21/2017

PH&C continues to be our go to for our heating/cooling needs (not to forget past hot water needs). They (by our experience; scheduling & technicians, are timely, courteous, informative, competent and exacting). more


Outstanding sevice. 4/19/2017

The tune up was completed in a professional manner. more

Getting Expensive! 4/19/2017

Yes, service is excellent. But prices are UP 25% in one year! The main reason I chose Pacific several years ago was that it was a good, local company with reasonable pricing. Here's an example: During my recent AC tune-up, the tech replaced a $5 plastic part for over $200 service charge. It took her all of 5 minutes. Last year, I declined the very same work which was quoted at $150. I realize the company has to train the techs and provide benefits, but Pacific is pricing itself out of the market. Also, the telephone calls from the company are relentless. There is a continuous barrage of phone calls and emails. If you don't call back to confirm a set appointment, they will threaten to cancel your slot! more

Always happy with care taken to keep house clean, and answer questions. 4/17/2017

When Ephraim discovered a problem with our furnace, he did an excellent job of explaining the problem and what our options were. Have confidence that work will be performed to high standards and not trying to cheat or take advantage of senior customer. Always easy to make appointment, and service tech arrives on time and does work in an efficient manner. more
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Owner Message
  • There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them out, and they can get deep into your lungs.
    Breathe easier with American Standard's AccuClean air filtration system -- it removes 99.98% of particles and allergens from the air in your home. AccuClean is 100 times more effective than conventional 1" throw-away filters and ionic room appliances.
    Choosing an American Standard air conditioner or heat pump with an Energy Star logo is an important step to saving money on your utility bills--along with consuming less energy. What can you expect from a unit carrying the Energy Star logo? Air conditioners or heat pumps that have this symbol are at least 20 percent more efficient than the federal government's current efficiency standard. Purchasing an American Standard Heating & Air Conditioning unit with the Energy Star label ensures that you're getting the highest efficiency available. Be sure to ask your American Standard Heating & Air Conditioning dealer about local incentives that are offered by many utility companies and financial institutions for the purchase of Energy Star products.. Air conditioning,furnaces,heat pumps,air handlers,heating and cooling,central air,coils,indoor coils,heating units,cooling units,humidifiers,thermostats,air exchangers,comfort systems,install,service,cleaning,repair,air quality,indoor air quality,air cleaning,air purifying,energy consumption,environmental cleaner,energy conservation,energy saver,energy efficiency efficient,gas,electric,temperature control,climate control,oil,heat,air,asthma,allergy,filter,AccuClean,pollen,filtered air,allergens,air filtration,allegiance,humidity,perfect fit,whole house air filtration system,breathe easier,variable speed furnace,high efficiency,heritage,all aluminum,moisture control,thermostat controls,digital thermostat,programmable,financing,credit terms,warranty,tax credit,energy tax credit,customer care certified,NATE certified,dealer,local,sales and service,contractors,air conditioning systems equipment,heating equipment,air conditioning equipment,furnace equipment,furnace sales,furnace cleaning,air conditioners,air conditioning dealers,air conditioning suppliers,air conditioner service,air conditioner repair,air conditioning repair,heaters,installation,high efficiency systems,HVAC,reliable,trouble-free HVAC,top rated. Systems: Packaged systems,communicating systems,geothermal systems,indoor/outdoor,and light commercial. Series: Platinum,Gold and Silver.

Additional information
  • Hours: Daily 24 Hours
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