Lighting By Gregory

Lighting by Gregory came highly recommended to us and didn't disappoint. I worked with Brice who was knowledgeable, courteous, and definitely not aggressive. Their selection was great. For our new apartment we purchased 2 monorail systems, recessed lights and under cabinet lights for our kitchen, 2 wall washes for pictures, and switches, dimmers and wall plates. My knowledge of what I needed was not great, especially for the switches, dimmers and wall plates, but Brice helped me choose the right products. Jahaira in Customer Service was excellend in following up with me whenever I needed delivery information. They exchanged an item that came in wrong and expedited delivery. I would highly recommend LBG and will definitely use them again if I have lighting needs. more

Lighting by Gregory came highly recommended to us and didn't disappoint. I worked with Brice who was knowledgeable, courteous, and definitely not aggressive. Their selection was great. For our new apartment we purchased 2 monorail systems, recessed lights and under cabinet lights for our kitchen, 2 wall washes for pictures, and switches, dimmers and wall plates. My knowledge of what I needed wasn't great, especially for the switches dimmers, and wall plates, but Brice helped me choose the right products. Jahaira in Customer Service was excellent in following up with me whenever I needed delivery information. They exchanged an item that came in wrong and expedited delivery. I would highly recommend LBG and will definitely use them again if I have lighting needs. more

LBG is one of those overwhelming lighting stores on the Bowery, but there is almost nothing they don't have or can't get. I was directed to work with Cliff Starr by my architect. I chose to do all the purchasing myself for a major NYC combination/renovation and we needed a lot of lighting for our project. Cliff is an amazing resource, wildly knowledgeable, and an incredible value add. To be perfectly honest, I price shopped most every item I bought, probably hundreds of line items for the project (not just lighting). After my first consult with Cliff I double checked his pricing against the web. On average LBG was even with best web pricing. At times they were a little more, and at times actually a little less. Paying for shipping for the most frugal would probably put LBG over the lowest prices available, however buying lighting for a major project is a massive endeavor, filled with technical nuances, especially for a non-professional. While Cliff does get busy, he is extreme more

LBG is one of those overwhelming lighting stores on the Bowery, but there is almost nothing they don't have or can't get. I was directed to work with Cliff Starr by my architect. I chose to do all the purchasing myself for a major NYC combination/renovation and we needed a lot of lighting for our project. Cliff is an amazing resource, wildly knowledgeable, and an incredible value add. To be perfectly honest, I price shopped most every item I bought, probably hundreds of line items for the project (not just lighting). After my first consult with Cliff I double checked his pricing against the web. On average LBG was even with best web pricing. At times they were a little more, and at times actually a little less. Paying for shipping for the most frugal would probably put LBG over the lowest prices available, however buying lighting for a major project is a massive endeavor, filled with technical nuances, especially for a non-professional. While Cliff does get busy, he is extremely responsive, often replying at all hours and on weekends. I would encourage anyone to work with Cliff on a major project. There are a great number of technical details and Cliff is able to ensure you find what you want and do it within your budget without tripping over yourself and creating more issues by using multiple vendors. I would STRONGLY encourage anyone needing $1,000's of dollars in lighting for larger projects to call Cliff. This was one of my best experiences buying for my project, and I was never disappointed by LBG or Cliff. Note you usually need to schedule time to meet, particularly for a major review of your project. more

The worse mistake I've made in years was to buy from this place and not have read the reviews! STOP, go some where else! more

I wish I had reviewed Lighting By Gregory prior to a purchase! PLEASE Shop at any other place!!!!!!!! more

I wish I'd read the reviews before we went. All you see here is real. I don't think they even sell lights at all, it's some sort of financial float scheme. Remarkably we DID get our money back, but it took months and a lot of phone calls. more

I wish I'd read the reviews before we went. All you see here is real. I don't think they even sell lights at all, it's some sort of financial float scheme. Remarkably we DID get our money back, but it took months and a lot of phone calls. more

All the bad reviews are true - this place will take your money and then not deliver and will play every trick in the book to avoid having to help you out or give you a refund. After our hellish (and expensive) experience there we discovered the wonderful Lamp Warehouse in Brooklyn - unlike Lighting by Gregory they actually have everything in stock and they provide excellent service and value. more

So far a nightmare-Lied to us that it was in stock and weeks later told us they forgot to put the order in. Will keep everyone updated... more

The worst service I have ever had. I placed my order 3 weeks ago. Till now I have not received my order.\r I gave them a call and their manager told me that the product was backordered . They don't even bother to notify a customer that product is not available or backordered and customer has to wait one month...They take your money and don't want to hear from you any more. The worst service available. more

This company deserves a negative star rating. I should have read all these recent reviews prior to ordering from them. It's been 2 weeks now and still no email with an order number! Plus, they've already charged my credit card over $1000!! They do NOT answer their customer service line and they do NOT respond to your messages. The only thing you can do is dispute your credit card with this company. Please spread this message and DO NOT ORDER FROM THIS COMPANY BECAUSE IT IS A FRAUD!! more

I ordered a bathroom light that turned out to look a lot different than it was shown on the website. I spoke with Sonya Roman in the customer service department and she argued that the colors in my photograph were not different than the colors shown on the website. She has the power to waive the re-stocking fee but refused to do so. I have to pay a 25% restocking fee even though the pictures clearly show that I am in the right. Sonya cannot control her mouth. She cut me off numerous times during the phone conversation. I am in customer service myself and I made sure I stayed polite and calm. The phone conversation ended with her hanging up on me. I would definitely avoid this company. more

BUYER BEWARE: don't get fooled by the apparent variety of items in the shop! I ordered some spotlights in June as the salesman promised me 3-4 weeks delivery. It took 2 month before I was called to go to the shop and (in theory) collect the items. Unfortunately, in the shop there were really only 2 out of 3 items that I ordered (and already paid for) and those 2 items were the wrong models, anyway. To cut it short it: it took another 2 months of weekly phone calls to their rude and incompetent "customer service" to finally get my money back. more

BUYER BEWARE: don't get fooled by the apparent variety of items in the shop! I ordered some spotlights in June as the salesman promised me 3-4 weeks delivery. It took 2 month before I was called to go to the shop and (in theory) collect the items. Unfortunately, in the shop there were really only 2 out of 3 items that I ordered (and already paid for) and those 2 items were the wrong models, anyway. To cut it short it: it took another 2 months of weekly phone calls to their rude and incompetent "customer service" to finally get my money back. more

Please PLEASE PLEASE NEVER PURCHASE ANYTHING FROM THIS STORE OR WEBSITE. THEY ARE MISERABLE TO DEAL WITH. CUSTOMER SERVICE IS THE RUDEST GROUP OF PEOPLE I HAVE EVER ENCOUNTERED. LBG CUSTOMER SVC TRANSFERS YOU FROM ONE PERSON TO ANOTHER WITHOUT TELLING YOU THAT YOUR BEING TRANSFERRED, EVEN IN MID-CONVERSATION. EXPECT TO BE ON THE PHONE MINIMUM OOF 1/2 HOUR AND NEVER FIND A RESOLUTION, BECAUSE THEY JUST DONT CARE ABOUT THE CUSTOMER EXPERIENCE. THEY LIE ON THEIR WEBSITE ABOUT PRODUCT INFO AND DO NOT STAND BEHIND THEIR PRODUCTS. IN THIS ECONOMY, IT IS AMAZING THAT A COMPANY LIKE LIGHTING BY GREGORY CAN STAY IN BUSINESS. more

I have amended my original review somewhat. Barely satisfactory would be a good category. Lighting by Gregory's customer service needs considerable improvement. There are a couple things to keep in mind:\r 1.) LBG does not stock most of what they sell. Some online vendors do carry stock, but many do not, so this is not that unusual. However, if you really want to know if and when something is going to be shipped, it is best to ask the vendor if they actually stock the item or ship the item from their own warehouse(s) and, if not, check with the manufacturer to see if the item is still available and if it is in stock at the manufacturer. Some vendors are very evasive about this, so you really have to pin them down on this issue. I have to say that LBG was upfront when I asked them about the source of the items on my order.\r 2.) LBG customer service is very rude, have poor communication skills and could be more efficient. Being "transferred to David" at extension 232 is as good more

I have amended my original review somewhat. Barely satisfactory would be a good category. Lighting by Gregory's customer service needs considerable improvement. There are a couple things to keep in mind:\r 1.) LBG does not stock most of what they sell. Some online vendors do carry stock, but many do not, so this is not that unusual. However, if you really want to know if and when something is going to be shipped, it is best to ask the vendor if they actually stock the item or ship the item from their own warehouse(s) and, if not, check with the manufacturer to see if the item is still available and if it is in stock at the manufacturer. Some vendors are very evasive about this, so you really have to pin them down on this issue. I have to say that LBG was upfront when I asked them about the source of the items on my order.\r 2.) LBG customer service is very rude, have poor communication skills and could be more efficient. Being "transferred to David" at extension 232 is as good more

Do not deal with this company. It has failed to ship my order--for which I was charged at the time of the order-- after nearly 3 months of delays and lies about shipping dates. "Gregory" is making it extremely difficult to cancel and refund my money. I suspect this company will simply steal it. There are plenty of other lighting companies on the web. more

NO STARS!! I ordered products online and was charged for them and nearly three months later, despite repeated promises, they have not shipped. No communication from Gregory about delays and only form responses to my emails. Trying to finally cancel the order and get a refund is proving difficult. Strongly recommend NOT ordering from this firm. more