I made a special trip to Katz' today by subway in 95F+ weather at 2pm, having researched them online, and gone to other delis in NYC. Security was very rude when I first got there. There is no signage whatsoever so that someone who is coming in for the first time would have no idea where to go or what to do. I walked in and was only given an entry ticket after I had already walked (slowly) passed the security guards that were sitting around doing much of nothing. Then, after getting the ticket I wasn't told where to go, or anything helpful, so that after moving off to the side to be courteous to others coming in, a different guard comes up and tells me that I either have to go to the counter or leave. \r
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I had no idea what counter to go to, or whether there was/not table service. Having made a special trip out of my way to visit Katz, I will not be returning. Since I wasn't told where to go, or what counter, I looked around at the sandwiches that were on some of the tables, and quite frankly, they were certainly NOT bigger than anything I had seen at other well-known delis in the city. The prices are atrocious for what was coming out; in this kind of business - portion-size is a factor when determining price.I felt very comfortable in turning around and leaving, knowing that my business is worth more than being treated in a hostile manner as soon as I walked in the door.
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