Expro Auto Collision and Repair Center

I was in an auto accident just after Thanksgiving and my car looked really bad, although it was not considered totaled, I was recommended to Expro by the tow truck driver.I had it towed to Expro. I picked up my car today!! WooHoo...Expro did an OUT STANDING JOB.....my car looks brand new as if i just drove it off the dealership lot. The employees and Manager at Expro were (awesome) very helpful, very friendly and I highly recommend EAC&R to everyone. more

I just pickup my 2011 Acura TL from Expro Collision and I am greatfull for the service and the support of Mike at this shop for helping me dealing me with the nightmare caller United Insurance and a $15,000 damage that they have done to my car. I was assured the repairs where completed properly and on time and that was fulfilled as expected. Highly recommended and nice people to deal with. more

I own a 2005 BMW 645. I recently had an accident at 11:00 pm on a Sunday night. My car got towed to Expro Auto Collision & Repair. Omar came at that late hour, opened up the shop, contacted my insurance company and got a claim number. He was able to arrange a rental car for me which enabled me not to miss work the next morning. Omar was a great professional with great communication skills who provided outstanding customer service. He kept me updated on progress; he kept on top of the insurance company so they paid for everything needed, and went out of his way to provide the best service ever. I could not believe when I saw my car! It looked perfect. You could not tell that it was in an accident. Omar got my car fully detailed at no cost (and I know the insurance did cover for that). This is a place that I would recommend for everybody. You will leave there very satisfied. I love my car and I know I will never go anywhere else. They are professional, friendly, very attentive, and provide the best service you can have. They did a great job. An ?A+? place. more

My car was towed to Expro after an accident almost month ago. When wrecker driver told me about his body shop I had doubts whether I should or shouldn't take my car there, to an unfamiliar place. However he convinced me to tow it to Expro, and I didn't regret it. Moreover, I recommend it to others who had been so unfortunate to get into an accident. Right after my vehicle was towed to the facility, I was switched from my wrecked car to a rental. Very friendly staff. They walked me through the whole process of repairs, kept me informed all the time which made the whole accident and repairs less stressful. Three weeks passed, and my car looks like it has never been in an accident. They provide lifetime warranty as well. I'm very pleased. Great repair center, brilliant work! Thank you, Expro! more

Customer Beware!! I was in a car accident six weeks ago and the tow truck towed my car to this place and promise a 250.00 discount off our deductible if we took it there. Turns out he gets a kick-back for sending customers there. I wish I'd read the reviews before we went with this place. They have had our car for six weeks now and have a different story every time about what the delay is. Giovanni is friendly but uses it to try and manipulate you and he lies about when he ordered parts and why they aren't in. I finally talked to a mechanic who didn't realize he was supposed to give vague BS answers and I found out the part we are waiting on wasn't ordered until last week. Giovanni told me it had been ordered a month ago. They make excuses for missing deadline after deadline, and they still don't know my name even though they have had my car for six weeks. He assured me the car would be done yesterday and when I called yesterday afternoon he said he hadn't "had time" to talk to the par more

I would strongly advise anyone not to even call these people for towing service. They picked up a car for us and towed it to a home knowing my son didn't have money and they wouldn't take a card over the phone so they towed it to their business. I called to find out how to get the car out and they had doubled the tow bill.Every time I called I was on hold 5 mins. or more and sometimes talked to no one. Sent a cashier's check and they said they couldn't cash it.I drive 800 miles to get there and our car was torn up.Thanks Geovanny(looser) more

If you need a towing service, I would HIGHLY advise that you NOT call Expro because they have a driver named Alex Quassas who will RIP YOU OFF and then TALK BAD ABOUT YOU in public after towing your vehicle to HIS shop instead of where you advised him to take it. He will then make up some stupid reason why he couldnt leave it where you told him to, and then charge you double for it! Expro obviously doesn't care. WORST EXPERIENCE OF MY LIFE!!!!!!!!!!!!!!!!!!!!!!! Someone needs to step up and correct the crooked system that tow truck drivers abide by. I would not even give this company or Alex one star...more like -5. Have a nice day! more

My attention was turned to Expro when I recently had my first accident October 25th. I was originally told that the repair time of my car should have been two weeks at the most. Two weeks went by, I called the receptionist and was then told that i would have it at the end of the week. I called my contact person Giovanni and he again reassured me that it would be sometime at the end of the week. The week was coming to an end and again, I didn't recieve a phone call or any type of follow up to let me know that my car was not ready. I followed up (called) again with the body shop to find out when my vehicle was going to be ready and found out that the repair date had been changed again to the beginning of the fourth week that I still would have to go without my car. Finally I decided to make my way to the body shop (during lunch hour) to find out exactly why I was still in a rental and not in my own vehicle. Upon arriving to the Body shop my car was sitting in front of the service office, without a grill. Come to find out , the whole delay was that the grill had been on back order and they were still waiting on it. (Which in and of its self is no big deal.) However, no one took the initiative to inform me of the reason of my vehicle repair delay... and but instead decided to give me endless list of meaningless completion dates. So currently, Nov 25,2009 I am unfortunately still waiting, even after calling Giovanni and asking him to let me know what the status was on the car yesterday, whether the part came or not... Again, I recieved no phone call. So today, I called again to see if they offered loaner cars ( seeing as though my rental is no longer paid for by the insurance company as of end of day today... )This has been a very 'shot in the dark' experience, to say the least, no one was rude, however the stream of communication from the body shop to the customer was somewhat non-exsistant, unless it was initiated by me... My advice, be prepared to visit this shop to get any straight answers... and even then you may not be guranteed to have full knowlege of whats going on. Pros: Friendly People Cons: No Communication, No Follow-up more

I recently had a wreck and my car was towed by HPD to Expro Collision. Upon arrival I was met by the manager who seemed a little pushy. I asked my car be taken to another and he told me if that was the case I would have to pay them for the towing 250.00 dollars plus an additional 350.00 to take to another location. He assured me that they were going to do a great job and have my vehicle looking new. He even pointed out some dings he would take care of for me. Well I got my ruck back and needless to say-I was right. They are crooks. They reused parts that were supposed to be replaced and so now I have to get my insurance and a lawyer involved. I confronted the manager and he blew it off as if he hadn't heard me andd now they wont return my calls. STAY AWAY! DONT LET THIS HAPPEN TO YOU. more

My car was totaled last year and I was supposed to drive a rental for a number of days. The day I was supposed to return the car, I accidentally broke the headlight. I was prepared to pay for it, so no problem. When I get there, Geovanny reassures me that the price will be reasonable. I had brought my mom so that she could drive me back home. Well, this guy had a problem with her and so not only was I charged $400 but we were also thrown out of the shop because he felt she was giving him attitude. The thing about that is that he told me he was going to call the cops if we didn't leave because my mom was spreading bad word of mouth to other customers. This was an absolute fabrication; even the woman my mom was talking to was telling him my mom wasn't saying anything. In fact, the woman was telling my mom that this place told her to lie to her insurance company about an accident she had. Anyway, when I complained later to the president, all I got was a $150 refund and this Geovanny character still has his job. Cons: Disrespectful, overpriced more

In many ways these people deserve all five stars. They understand customer service. They are professional, gracious, and patient. My pickup truck was rear-ended at 75 mph and one insurance company totaled it, the other opted for repair. Expro considered it a real challenge. The whole repair took 3 months, but a lot of that blame went to the insurance company adjuster who needed to come to inspect many, many times, and Expro would have to stop the work until adjuster showed up. There was an issue of contaminated fuel which was likely caused by the body shop, but certainly not intentionally. The location is inconvenient to where I live. All in all, they did very good work and I would have to think long and hard about taking my vehicle elsewhere. more

I just feel like I have to share my experience with the Expro Auto Collision with others. I have recently gotten into an accident in my Dodge Neon. It was in the middle of the night (I was driving home from a friend's house). I was scared and in shock, I was crying. Expro manager came to pick me up (yes, in the middle of the night), had my car car towed to the shop and took care of all the details. They sat me down, comforted me and told me that everything would be alright. They gave me a loaner car to drive right there on the spot and told me to call them any time if I needed any additional help. The care and concern that I have seen from these guys just amazed me. I have never seen anything like this before. Anyways, my car was there. They handled everything with my insurance company on my behalf so I never had to worry about a thing. While my car was being repaired at Expro, the manager assigned to me (his name was Giovanny, I believe) has always kept in contact with me, more

i had an acciedent. friend of mine recomanded expro, i took my car to the shop. they gave me a reasonable estimate and i left my car there. a week later my car was ready but i couldn't make it within bussiness hours to pick my car but to my surprise the manager terry offered to wait for me after hours. my car looked great and i recomand expro to every body. excellent work, people, and service\r thanks alot more

I had a great experience at Expro the ppl there just great and very helpfull, i had bad accidend with my Benz and i thought my car will never be the same, but after fixed my car at Expro i was surprised my car looked even better than before, since i service my car and my family's cars only there and i'm so happy with their services, clean work and very reasonalble charges for the great job they do.\r thank you Expro more

Expro colission is the best Car-Care shop I have visited...Mike and Terry are the experts in this business...Thank you guys very much...my car looks like brand new again..Zoran! more

This place takes their sweet time fixing your car. No one will ever return your call. A month later. My car is still there.\r You call and they will tell you they will call you back. Not once on a month has anyone returned my call when they say they would. If you call them every 3 days, they will tell you of you rush them they will not do a good job more