I never complain. I've never sent food back. I tip 20 percent, sometimes more. But after my terrible experience here, they got nothing extra. I say, Din NO! As in, NO bbq pork, NO roast duck, NO chicken baked in rock salt. I can handle a restaurant being out of a popular dish so I ordered something else -- chicken with broccoli. I waited for about 30 minutes. After seeing people who were seated after me getting their food, I got up and talked to the waiter, who had not returned to my table. There was a mix up, he was sorry, the food would be out soon, he said. When it arrived, there was chicken, but no broccoli. There were, however, mushrooms, which I'm allergic to. I could have said something like, ""This isn't what I ordered,"" but by that time, I just wanted to eat and pushed the mushrooms aside and hoped for the best. When the meal was over, I wanted to leave, but couldn't. They had started to close out their register -- more than two hours before closing time -- and the credit card machine would be tied up for five to 10 minutes (more like 30 minutes, including the good 10 after the machine stopped running). I should have known what I was in for earlier in the night: before the waiter took my order, a woman with a to-go order came to the table. ""Can I have some sauce?"" ""Uh, sure,"" I said. ""I asked up there, and they said to just find a table. That's customer service for you,"" she said. Later, a server came by and tried to take the sauce away before I'd even gotten my food. The food -- whatever they brought me -- was fine, but it wasn't worth what I endured here. I like to give people the benefit of the doubt, but I don't think I can give this place a second chance. If you're willing to trade the so-called ""best Chinese food in Austin"" for the worst customer service, go for it.
Pros: parking
Cons: customer service
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