Diamond Exchange Chicago

I bought my wedding ring here and i have to say its just stunning! So different. I found them so helpful and so brilliant to deal with. Very professional and no ask was to much. Highly recommend them. Pros: everything more

This place has excellent customer service. I went in without even an appointment, was allotted time and actually made my purchase there. I highly recommend an appointment though and they'll show you everything you want to see. The staff is very knowledgeable and genuine. Pros: definatley thumbs up! Cons: parking is expensive, that's everywhere downtown chicago more

I recently purchased a diamond for my soon to be fiance and found the website, salespeople, and most importantly the prices to be excellent! I had already placed a diamond on layaway at another store before hearing about dimend SCAASI, and I am extremely happy I came across these reviews. I was able to get a better diamond for the same price. Pros: very reasonable prices more

Attention non believers ! I am a New Jersey resident that spent dozens of hours in high end jewelry stores and many more hours on line to find the perfect ( engagement) ring. Since what I wanted didn't exist, it needed to be created. Pros: Look no further. more

My boyfriend took me to dimend SCASSI after a co-worker highly recommended them, along with many positive on-line reviews. We had just left another jeweler who left us both feeling uneasy. Alexa greeted us and instantly she became a trusted friend. I didn't know exactly what I wanted, so she showed me lots of rings and asked me what I did and didn't like about them. She was great at asking questions, listening to what I had to say, and clarifying my preferences. She was easy-going and educated us about the process and the store philosophy. Ultimately, there were 3 elements from 3 diffrent rings that I liked. With ease, Alexa had the lab design me a custom ring incorporating all of the elements. She emailed us images, so that we could make sure they understood, and then I got to try on a wax mold of the ring. However, nothing could prepare me for the moment I saw it for the first time. When my boyfriend got down on one knee and held up the ring, I'll never forget how beautiful it looked. That was 2 weeks ago and I stilll can't stop looking at it. It is perfect. And it fits perfectly. I get compliments everywhere I go. I'm sure that we'll be using dimend SCASSI for all of our future jewelry needs. more

After months of searching for the perfect engagement ring I came across dimend SCAASI on the web. There is no other jeweler like this. I knew exactly what I wanted and when I found it I was so excited. I worked with Lexi who was most helpful in matching exactly what I was looking for. The ring that I wanted was not offered in a princess cut. Lexi made a few calls and after a few custom modifications I had the ring I spent endless hours looking for. The ring arrived exactly when promised. Although nervous about what it would look like after the modifications when it arrived it was better than could be expected. Thank you for all of your help. And becuase you are all wondering. She said YES. Pros: the representatives dont try to oversell you like some others Cons: cant think of a single negative more

I live in Greece and my now fiance :-) lives in the States. There was no other way for me to get the right diamond for her without going online. After searching many sites I found Dimend Scaasi and would not have been able to get the right ring in time without their help. Being able to see the diamond via streaming video was just the beginning. They rushed my order to have in ready in just one week and overnighted to me so I could propose during a short, but so important recent visit back to the states. The professionals at Dimend Scaasi answered all my questions and kept in constant communication with me as I was working with a very short time frame. I would recommend them to anyone and note that I felt as if I was in the store given the personal attention I received. My fiance absolutely loves her ring and so do I. Pros: customer service more

After the weeks I spent researching diamonds, rings, and local and online vendors - I definitely feel deserving of an honorary doctorate from the GIA. I came across DS at the last minute, actually - just before I was almost about to purchase from another online vendor. Pros: Service, quality, selection, price. Cons: Diamond search is a bit simpler than other sites. Make sure you know what you want. more

I basically stumbled upon DimendScaasi, and I couln't be happier that I did. I recommend using them to everyone. My wife wanted a cushion cut diamond for her enagement ring, so I shopped around a little and found most jewelers either don't carry those or have a limited selection. I came across DS online, called and talked to Shannon and set up an appointment. I met with Isaac one evening, and he had a great selection of cushion cuts. He and Shannon were very patient and helpful as I narrowed down my choices. Once I had it down to two they actually steered me to the less expensive stone (which really was the better one), so that was nice. When it came to buying our wedding rings, we met with Alexa who was also very helpful and pleasant to work with. My ring is very traditional, so they can do standard rings on top of the custom rings shown on their website. My wife ended up with an eternity band which looks great with the engagement ring. She still gets comments from people she sees everyday. The two most important things to me when it comes to making this recommendation are quality and service. It's clear that Isaac takes pride in his craftsmanship, and as far as I can tell, the construction of her rings is great. Also, the service we received from everyone at DS was great. They were all pleasant to deal with in person, and they were very responsive to phone calls and emails - I think that is a big plus. I don't have any issue recommending DS to everyone, and I know I'll be back for future purchases. Pros: Selection, Service, Craftsmanship Cons: None that I'm aware of more

I heard about Dimend Scaasi through a friend and went to see Isaac in early Jan. after going to numerous jewelry stores on Wabash. I walked into Dimend Scaasi and immediately felt right at home. From the beginning, my experience was nothing more than positive. Isaac was professional and extremely honest. He put all of my fears at ease and he made the process of ring buying easy and I felt good about buying my diamond from him. Once the final product came back, it was absolutely breathtaking!!! My fiancee can't stop looking at the bling, bling on her hand. She gets stopped on the street all the time and people ask, ""Wow, where did you get your ring?"" All in all, it was a great experience and she loved the ring!!! It is absolutely stunning. Thanks Isaac. I will be returning to you to get my wedding bands. Pros: Great service, great prices. more

dimend SCASSI provided great service via their patented Innerview viewing system. This system allowed me to setup a session for viewing a diamond online with great lighting and magnification features. I was able to see all of the differences and compare diamonds live before actually purchasing one. Pros: View and compare diamonds from your computer, great prices, great selection more

If you are looking for an engagement ring, and have no idea what you are doing like I did, do not even bother going to any other Jewelry Store other than Dimend Scaasi. Shannon, my guide through diamonds, bands, and settings, made everything so easy to understand and comprehend during the biggest purchase of my life. My fiancee is in LOVE with her ring and frankly, people can't believe that I picked it out all by myself. I would be lying to say I did it all by myself because Shannon, with the help of Isaac, did put me in the position where I could create the best engagement ring that I possibly could. If you are a guy who has no idea what he is doing, but wants the best possible experience, honestly, look no further than Dimend and I am telling you the truth, you won't go anywhere else. Thanks again Shannon! We'll be back for our wedding bands! Pros: Unbelievable service Cons: Haven't found one yet more

I wasn't able to find where I should be writing the testimonial so I thought that I would send you an e-mail. I wanted to say thank you for all your hard work and design plans. I couldn't be more happier with my set then I am today. From the beginning you were knowledgeable and extremely helpful. There has never been a day that goes by that I don't look at my rings and think how beautiful they are. The amount of attention to detail, great customer service atop of the envisions that you had will make me a returning customer always. I recommend you to everyone that I know. They often have doubts about ordering from someone that they never met, but I just put out my hand they without a minute going by they are visiting the website. more

I was a bit hesitant to shop on-line for a ring, and trying to find a good setting was a pain. But Alexa put all my worrys to rest. She was so helpful with all my questions and paranoias about getting it in time. After a few I.M.'s, e-mails, and phone calls, everything was set. The ring was beautifully done... and quick too! Even with a Christmas rush going on. It was just by chance that I found their website, but I'm lucky I did. My girl loves the ring and all her friends say I did a great job. But I have to give that credit to Dimend Scassi. Pros: excellent quality, beautiful diamonds more

I really cannot say enough positive things about my experience of purchasing an engagement ring with dimend SCAASI. From the moment I contacted dimend SCAASI for an appointment through the time in which I received the ring, I felt completely at ease with the entire process. I did not feel pressured or rushed at all during my search, however Shannon promptly responded to all of my questions/inquiries. I greatly appreciated all of the attention and assistance I received throughout the entire process. My experience started with initially providing Shannon with a budget and an initial style based upon my limited knowledge of rings and diamonds. Shortly thereafter, I was presented with a wide selection of different diamonds and rings which I eventually narrowed down my final choice. If I were to start the entire process over from scratch, there is nothing I would change! Pros: Service, Privacy, Personal Attention, Ease of Process Cons: I can't think of any more

Almost 2 years ago I began my ""journey"" with DS. I wanted a unique engagement ring, and they had it. I spent at least an hour on the phone with Alexa. Once I picked the tension set ring (TR-025 PRI set point to point), I had it made and received it and really liked it. Many people commented that it was unique. We then had a wedding band custom made for it, which DS was completely willing to adjust the band several times until we were happy - at no extra charge. Pros: Commitment to Perfection, Willingness to be Creative, Ability to Create, Great prices more

I educated myself before looking for an engagement ring, so when I walked into this jeweler, I thought I knew what I was talking about. Well, they taught me a lot more than I thought I would ever learn, and walked away with an amazing ring in 3 hours. I worked with a young woman named Marta who was very helpful with all my questions and in providing advice. She was patient with me and took the time to make sure I was making a great choice. Their customer service was excellent and they are equipped with good technology to make the process more fun and interesting, and to help get to know your diamond(s) on a personal level. You will know what I mean when you visit. They also have the most unique ring bands that I have ever seen. Their tension collection is amazing. You will not go wrong looking into this place for any type of jewelry. By far the most helpful jeweler out there. more

My fiance and I did quite a bit of research on diamonds, and every review we read of Dimend Scaasi's merchandise and service was glowing. We weren't disappointed - Shannon's help was invaluable and Isaac is so nice. They were great to work with and we are thrilled with the ring. Pros: Service, product, speed of delivery more

I couldn?t be happier with my engagement ring (actually, my Fiance couldn?t be happier). From picking out the setting to finding a diamond, Isaac and his team made buying my engagement ring easy. Plus, I was able to see the diamond under extreme magnification online, which made the purchase a lot less nerve racking? Overall, I highly recommend Dimend Scaasi? Dan Pros: Easy, Professional, Good Advice + she loved it Cons: Compared to other jewelers, all pros! more

When we worked with Isaac on my engagement ring we got a crash course in diamonds and precious metals. Feeling informed makes a tremendous difference when such a big purchase is at stake, and we got wonderful support without a whiff of the dreaded hard sell. It was a joy to work with dimend scaasi and when it was time to choose our wedding bands we came back. The staff are very knowledgeable about jewelry but they also understand the emotional side, which is really nice when you're in the throes of pre-nuptial insanity. Pros: selection, quality, customer service, atmosphere more