I needed to create a T connection to my main water line, but unfortunately had to use a special type of PVC pipe. So I called them because they're one of the few companies around that still carry these parts. I told them exactly what parts needed to be put in and the exact work needed to be done. The guy showed up 3 hours late, and without any of the necessary parts I specifically explained over the phone (it's a simple T connection!). So they had to have somebody else grab the parts and deliver them while this guy waited in his van outside my house. After receiving the parts, it took all of 5 minutes to put in the connection and test it out. I ended being billed for 30 minutes of work, $50 for them using a wrench, and 2-3 times the actual cost of parts. I asked the guy if I could talk to the owner, and they immediately started to threaten to rip the connection out if I wanted to make any complaints at all (thereby leaving us without water possibly for another day). The guy was nice enough however to get the owner on the line. The owner immediately threatened to rip the connection out (AGAIN), and basically said he could care less what our complaints were.
Nice enough plumber who came out, but terrible and dishonest company to work with. Who threatens their own customers when talking with them?!?! Just be ready for some of this if you call up them up.
Pros: Did the job
Cons: Dishonest about pricing, threatened to rip out parts
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