Bridaltown

This was the worst place ever my daughter which was supposed to be a special moment of her life, changed her mind about the dress the owner refused to give me a refund and demeaned his employee and threatened her that she would loose her job.This all took place in front of customers he is a mean old man more

Linda did a great job helping our bride pick out dresses to fit her tastes. After dozens of dresses in many different styles we finally picked the perfect one. Young and Fun- It's perfect. Great service and beautiful selection. \r Very personalized service. They very clearly care that you find the perfect dress. Sometimes it is easy to feel like just another bride, BUT NOT HERE AT BRIDALTOWN! more

Catherine is very friendly and helpful. This was most likely my very best shopping experience. I will recommend Bridaltown to anyone I know that is getting married to shop here. I found a beautiful dress at a great price. I am plus size and shopping can be a rough situtation but this was easy and totally stress free. You should see my dress! Wow! more

I loved Bridaltown!!! Everyone was so nice and helpful! I got to try on as many dresses as I wanted, as many times as I wanted until I found my perfect dress. Catherine took the time with me and offer great advice. I found the perfect dress for me at a great price, and so much more. Thank you Bridaltown for everything. I'll be back for bridesmaids gown soon. more

My only child, Rebecca, is going to marry Christopher, her long time love and the man of her dreams. Catherine treated her like a princess and made shopping for her perfect wedding gown a magical experience. Catherine offered suggestions, picking dresses to suit Becca's tastes and others as possible options. She allowed us time to view each of the dresses and laid out trains, etc. to show different possibilities with each. Catherine, thank you for everything! I cant' applaud you and Bridaltown enough! more

So glad I shopped at Bridaltown. After going to the store I found an hugh selection of wedding gowns, all at great prices. It is obvious that reviews are written by brides who maybe just didn't get their way or something because I could not have had a better experience. Don't believe the garbage people write.\r Jennifer T. more

Worst place ever!!!! My fiance bought a dress at bridal town. Paid in full for the dress and alterations, over $1,000 total. They called two weeks after and said they can no longer make the dress in the material she wanted. So we asked for a refund, not a crazy request you cant get the dress ok give me the money back please.. but ooohhh no not that simple.. after three weeks of calling and getting told nobody was there to return the money and being told to come in and look for another dress still no refund.. Every person talked to was completely arrogant and rude!!!!!! worst experience ever! PLEASE DONT WASTE YOUR TIME GOING THERE! more

Great gowns--but lousy customer service. They made me pay in advance for alterations that were never done. Refused to respond when sent 2 letters asking for $444 for services not rendered--not for merchandise. BEWARE--ONCE THEY HAVE YOUR MONEY--YOU GET NOTHING!! more

BRIDAL NIGHTMARE!!! I cannot stress enough how absolutely awful my experience with Bridaltown has been. From the beginning, the customer service has been rude and not helpful. They suggested the wrong size for my dress, which cost me an extra $100 to have altered; that was on top of the $200 dress cost. $300 for a bridesmaids dress, really?? And to top it off it came in less than a week from the wedding, with no apology for it being late. According to the manager, they have no control over that. He could have cared less. PLEASE PLEASE stay away from Bridaltown; lets get them out of business so that people do not have such an awful experience at such a wonderful time in their life! more

Bridaltown of Collegeville has the worst customer-service I?ve ever experienced, I don?t know how they are still in business. My Bride to Be found a dress at Bridaltown of Collegeville, the initial shopping experience was ok, but once they have the dress and your money, forget it! After my new wife bought the dress, she scheduled a few fittings leading up to our big day; she was told the alteration cost would be $150. At the first fitting I received a call from my crying wife because she was told she had to pay $400 up front or the appointment would be cancelled right then and there. After calming my wife down, I told her to ask for a manager or the owner to help get this resolved??He is the owner? she responded. After a tough day, my wife scheduled the final fitting for a week and a half before our wedding. She called a few days in advance to confirm the appointment and got anything but help or service. The first person said she wasn?t in the system and to call back next week, the next person said the alterations would not be done before the wedding. After 4 different phone calls, the folks at Bridaltown ?allowed? her to come in for her final fitting. We had a few restless nights not knowing what kind of crap they would pull this time. The alterations got done and she had her dress. An hour before our ceremony, all of the alterations started to become un-done, the dress could not even stay up without someone holding. Over a half dozen safety pins later and a fair amount of stitching from a few friends, we were able to start the ceremony 35 minutes late because the dress FELL A PART. more

The following is the Better Business Bureau page for Bridaltown... (This site won't let me give you a direct link, but type in): w w w . b b b . o r g Then paste the rest of this onto the end of the website address: /washington-dc-eastern-pa/business-reviews/bridal-shops/bridaltown-in-collegeville-pa-80000343/ (Or you could just go to the Better Business Bureau website and search yourself, but I thought I'd save you the trouble.) Normally I would visit this shop anyway, being ""informed"" and not expecting to order a dress. Now I see that it's not even worth the time. Reviews about cut off fabric tags- dirty, ripped dresses? Thanks to all of you who saved me the time of checking out an F-rated business! more

I recently purchased my gown from Bridal Town, and I'm not happy with my experience there. more

I've chosen Bridaltown not because I have a problem with Bridaltown but because they are well known in my area. I went to Bridaltown but I ordered from a different internet site. What a MISTAKE, the bridal dress was the wrong size. I was told it was my mistake and technically it was. It wasn't the quality I expected. I got no help from the bridal consultant, worst of all it turned out to be a foreign company with a US mailing address. I was told international rules are different than US rules with credit cards and my protection was limited by the foreign company's rules. Just to be sure when your placing an online order place it by phone or go to a store that will give you online prices in the store. Truth is I ended up buying another Bridal from Bridaltown and got an online price in the store with all the services that go with a full service Bridal shop. Do yourself a favor, know who your buying from and when it's online`make sure they have a real store you can visit or at least a real Bridal consultant you can talk to. Remember the cheapest price is not always the best deal. Rose Voigaies Finally a happy Bride more

I had a wonderful experince with Katherine. She allowed me and my girls to pull dresses from the rack. I tried on about 5 dresses until I found the one. SHe was very helpful and insightful. Well, I finally found my dress and I cried because it was so beautiful. I would recommend Bridaltown to another bride but ask for the consultant Katherine. She is very easy to work with and very outgoing. more

My appt. was yesterday afternoon. Linda, my consultant, was fabulous! She listened to what I liked and looked over the pictures of styles I had clipped from magazines. She was able to pull a dress that was almost identical to my favorite picture. She was never pushy in her suggestions. I tried on 8 other dresses that were ones she suggested after listening to my likes/dislikes. I'm SO glad I kept an open mind because I loved her selections on me much better than the dress I had loved in the picture. I ended up buying my dress, my veil and my shoes and all were well within my budget. I had a wonderful and relaxing experience and it was all thanks to Linda. I'm certain that my dress fitting(s) will go as smoothly. more

Catherine, my consultant, was a great help today. I am glad we came here before going anywhere else. We found a dress by only trying on 4. She was very successful in helping and we will recommend her to our friends. Thank you! more

Catherine was a very nice lady to work with. She is excellent at her job. She was very helpful at picking out beautiful dresses for me. I would recommend Bridaltown to all my friends. Else was a very nice lady too. She was good at her job too. more

I visited Bridaltown to purchase my wedding gown and hopefully bridesmaids gowns. Upon arriving I was very pleased to see that I was given a individual bridal consultant. Phyllis was patient and full of ideas while I went through what seemed to be 1000's of dresses. I tried on at least 25 gowns and retried on the ones I really liked. Sure enough I found my dream gown and what a price. I think I save $300 or $400 less than I was will to pay. I can't thank all the people at Bridaltown that made my shopping a whole lot of fun! Thanks. more

I don't even know where to start with my wonderful experience provided by Catherine! What a sweet woman. From the moment we walked in the door, 20 mins. late, for our appointment, she had a huge smile and was so pleasant! Right away I told her the price range and that I was looking for something new, not a sample dress. We moved upstairs where my girls pulled out about 24 dresses for me to try on! Catherine was very helpful in getting each dress on, clipping it to fit, and helping me out into the revealing area! She was ve professional and gave her opinion when the rest of us had a hard time deciding to put the dress aside or a total dud! After 2 1/2 hours, we found ""THE ONE""...how did I know...Not only were my 6 girls and Mom crying but Catherine had goose bumps and tears in her eyes! I knew without even seeing it that this had to be it!!! We were ALL starving as we worked right through lunch...Catherine then took my girls down to look for their dresses...we founf them fairly quickly.,..had everyone measured, paper work and depsits complete..and 4 hours later we were off for some LUNCH. more

October 8th is the wedding and I was running out of time. I stopped at the Bridaltown facility one Saturday morning and met Catherine. She was very helpful and patient. I had to find a dress off the rack due to time. I must of tried on about 10-15 dresses. Then My husband came in and of course I had to let him see them on me to pick one out. I was going to come back after thinking about it.... but then my husband found one he liked off the rack. I tried it on and we all loved it. Poor Catherine...I thought ...she had done a great job assisting me. Also it was through lunch time too. But she continued to be pleasant and always gave her honest opinion. Catherine deservs an A+ for service. I did get my allterations somewhere else... but, the dress looks great and it was a smooth process with the help of Catherine! more