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Businiess name:
Bridaltown
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Review by:
citysearch c.
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Review content:
Bridaltown of Collegeville has the worst customer-service I?ve ever experienced, I don?t know how they are still in business. My Bride to Be found a dress at Bridaltown of Collegeville, the initial shopping experience was ok, but once they have the dress and your money, forget it! After my new wife bought the dress, she scheduled a few fittings leading up to our big day; she was told the alteration cost would be $150. At the first fitting I received a call from my crying wife because she was told she had to pay $400 up front or the appointment would be cancelled right then and there. After calming my wife down, I told her to ask for a manager or the owner to help get this resolved??He is the owner? she responded. After a tough day, my wife scheduled the final fitting for a week and a half before our wedding. She called a few days in advance to confirm the appointment and got anything but help or service. The first person said she wasn?t in the system and to call back next week, the next person said the alterations would not be done before the wedding. After 4 different phone calls, the folks at Bridaltown ?allowed? her to come in for her final fitting. We had a few restless nights not knowing what kind of crap they would pull this time. The alterations got done and she had her dress.
An hour before our ceremony, all of the alterations started to become un-done, the dress could not even stay up without someone holding. Over a half dozen safety pins later and a fair amount of stitching from a few friends, we were able to start the ceremony 35 minutes late because the dress FELL A PART.
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