Bertera Subaru INC

Rich and Bertera were a pleasure to work with. I found the car I wanted and Rich contacted me very promptly. I decided on the optons I wanted and he provided me with a price that could not be beat. I have never had a more stress free buying experience with a car ever. We will be back when we are ready to replace my wife's car. Thank you! more

Rich and Bertera were a pleasure to work with. I found the car I wanted and Rich contacted me very promptly. I decided on the optons I wanted and he provided me with a price that could not be beat. I have never had a more stress free buying experience with a car ever. We will be back when we are ready to replace my wife's car. Thank you! more

I just bought a new Subaru Outback and was very pleased with the entire process. I first went into Berterra in March and I gave Bill my contact information. He did call periodically, but he was not pushy on the phone. I was ready to buy in July and came in to meet with Bill again. He answered every question. He worked with me on price and gave me a fair trade in for my car. The business manager Tom was also very nice and answered every question. I am very pleased with the car and with the service that I received at Berterra. I highly recommend them. more

I just bought a new Subaru Outback and was very pleased with the entire process. I first went into Berterra in March and I gave Bill my contact information. He did call periodically, but he was not pushy on the phone. I was ready to buy in July and came in to meet with Bill again. He answered every question. He worked with me on price and gave me a fair trade in for my car. The business manager Tom was also very nice and answered every question. I am very pleased with the car and with the service that I received at Berterra. I highly recommend them. more

Working with Gilbert Roy was a great experience at Bertera. He did an outstanding job of describing all of the features and available options for the Outback, and he really focused on ensuring that we were treated professionally. We were given a fair price on the car from the outset. We haven't used the service department yet, but I'll try and add comments on that in the future. more

Working with Gilbert Roy was a great experience at Bertera. He did an outstanding job of describing all of the features and available options for the Outback, and he really focused on ensuring that we were treated professionally. We were given a fair price on the car from the outset. We haven't used the service department yet, but I'll try and add comments on that in the future. more

My wife and I were looking for a new car for her, since she will have a long commute, and we wanted something safe in all weather, so Subaru was my first choice. We went to Bertera Subaru since they have been around for a long time, and I've known of them since I was going to high school at West Side High. We were meet by Jarrod who is very friendly, professional and, which is important, not at all pushy. Even tho he just recently started there, he was able to answer, or get the answer to any and all questions we had about the inventory, details about the car, and everything else poured upon him. I would highly recommend Jarrod since I feel he actually cares about you and your purchase of a vehicle. He knew our financial capabilities and didn't push us into a vehicle that he knew we couldn't afford (even tho I love the legacy GT) Jarrod followed up a couple times to see how we liked the car we got (2011 Legacy) and the car is fantastic! Smooth ride, comfortable, sporty, better gas mileage than a chevy cobalt. A great car indeed! We have yet to have our new car serviced, so I will not comment on their service department. BUT! I am very happy with Bertera Subaru and I will definatly return there when I am looking for a replacement vehicle. more

My wife and I were looking for a new car for her, since she will have a long commute, and we wanted something safe in all weather, so Subaru was my first choice. We went to Bertera Subaru since they have been around for a long time, and I've known of them since I was going to high school at West Side High. We were meet by Jarrod who is very friendly, professional and, which is important, not at all pushy. Even tho he just recently started there, he was able to answer, or get the answer to any and all questions we had about the inventory, details about the car, and everything else poured upon him. I would highly recommend Jarrod since I feel he actually cares about you and your purchase of a vehicle. He knew our financial capabilities and didn't push us into a vehicle that he knew we couldn't afford (even tho I love the legacy GT) Jarrod followed up a couple times to see how we liked the car we got (2011 Legacy) and the car is fantastic! Smooth ride, comfortable, sporty, better gas mileage than a chevy cobalt. A great car indeed! We have yet to have our new car serviced, so I will not comment on their service department. BUT! I am very happy with Bertera Subaru and I will definatly return there when I am looking for a replacement vehicle. more

I recently purchased a used Subaru Legacy Sedan from Bertera, and couldn't be happier! When I decided to start shopping for a vehicle, a Subaru wasn't even on my list as a prospect. I looked at Toyota's Camry, Nissan's Altima, and Honda's Accord, but when I test-drove the Legacy, I fell in love. The icing on the cake was dealing with Bertera Subaru. This dealership truly worked as a team. Nuno Marques was my very knowledgable salesman, and I couldn't have asked for one who was more accomodating (He even dropped my husband and I off for breakfast while he ran my car over for it's inspection sticker!). After I put a deposit on my Subaru, I returned to the dealership with my husband to show him my new vehicle - Nuno had gone home for the day, but I had the great pleasure of dealing with Darrin, another one of Bertera's salesmen. It was raining, and he was busy with his own customers, but he was kind enough to take us out to the car - with a smile on his face, and a wonderful attitude! Tom in finance was terrific - he got me a lower interest rate on my loan than I was able to find myself. Mark, the general manager, was always quick with a hello, and I sincerely thank him for his willingness to negotiate a price that I feel was more than fair. Great job, Bertera Subaru! more

I recently purchased a used Subaru Legacy Sedan from Bertera, and couldn't be happier! When I decided to start shopping for a vehicle, a Subaru wasn't even on my list as a prospect. I looked at Toyota's Camry, Nissan's Altima, and Honda's Accord, but when I test-drove the Legacy, I fell in love. The icing on the cake was dealing with Bertera Subaru. This dealership truly worked as a team. Nuno Marques was my very knowledgable salesman, and I couldn't have asked for one who was more accomodating (He even dropped my husband and I off for breakfast while he ran my car over for it's inspection sticker!). After I put a deposit on my Subaru, I returned to the dealership with my husband to show him my new vehicle - Nuno had gone home for the day, but I had the great pleasure of dealing with Darrin, another one of Bertera's salesmen. It was raining, and he was busy with his own customers, but he was kind enough to take us out to the car - with a smile on his face, and a wonderful attitude! Tom in finance was terrific - he got me a lower interest rate on my loan than I was able to find myself. Mark, the general manager, was always quick with a hello, and I sincerely thank him for his willingness to negotiate a price that I feel was more than fair. Great job, Bertera Subaru! more

Although, I did not purchase a Subaru, I want to remark that Nuno was an excellent salesperson and I would highly recommend seeing Nuno should you want to purchase a Subaru. Nuno offered me the opportunity to take the car home for a day. Also, the test-drive of the Legacy sedan was noteworthy. In fact, a State Police officer stopped me because I was going too fast on city streets. He just gave me a verbal warning and it was to say the least a fun experience. Nuno followed up with several phone calls. However, in the end we purchased a different car. The Subaru Legacy was our second choice and had the "deal" been closer to the deal we received on the Hyundai Sonata, it would have been a difficult choice. I would highly recommend Nuno for anyone interested in a Subaru. more

Although, I did not purchase a Subaru, I want to remark that Nuno was an excellent salesperson and I would highly recommend seeing Nuno should you want to purchase a Subaru. Nuno offered me the opportunity to take the car home for a day. Also, the test-drive of the Legacy sedan was noteworthy. In fact, a State Police officer stopped me because I was going too fast on city streets. He just gave me a verbal warning and it was to say the least a fun experience. Nuno followed up with several phone calls. However, in the end we purchased a different car. The Subaru Legacy was our second choice and had the ""deal"" been closer to the deal we received on the Hyundai Sonata, it would have been a difficult choice. I would highly recommend Nuno for anyone interested in a Subaru. more

My experience purchasing a vehicle at Bertera Subaru is the way it should be everywhere. Purchasing a vehicle, new or used is supposed to be a fun experience, however, over the years, it has become almost painful at most dealerships. Everyone at Betera, from my salesperson, Darrin to the GM, Shawn were extremely accommodating, friendly, professional and really made my buying experience an enjoyable one. Subaru is a quality vehicle and Bertera is a quality dealership! If you haven't gone there yet, you owe it to yourself to put it on your short list! more

My experience purchasing a vehicle at Bertera Subaru is the way it should be everywhere. Purchasing a vehicle, new or used is supposed to be a fun experience, however, over the years, it has become almost painful at most dealerships. Everyone at Betera, from my salesperson, Darrin to the GM, Shawn were extremely accommodating, friendly, professional and really made my buying experience an enjoyable one. Subaru is a quality vehicle and Bertera is a quality dealership! If you haven't gone there yet, you owe it to yourself to put it on your short list! more

Fantastic Service from the Service Dept New Year's eve snowstorm, I locked my keys in my outback with the car running. I knew I didn't have a prayer with AAA, so I came back into the office and called Bertera Subaru where I bought the car. They were getting ready to leave early, but the Service Dept made a key and the Service Mgr., Joe Newton, drove to my office, picked me up and brought me to my car (the cleanest and warmest in the parking lot--did not have to scrape it off since it had been running for about 45 minutes). This was above and beyond the call of duty and I have told everyone who will listen what a good experience I had. Thank you more

Fantastic Service from the Service Dept New Year's eve snowstorm, I locked my keys in my outback with the car running. I knew I didn't have a prayer with AAA, so I came back into the office and called Bertera Subaru where I bought the car. They were getting ready to leave early, but the Service Dept made a key and the Service Mgr., Joe Newton, drove to my office, picked me up and brought me to my car (the cleanest and warmest in the parking lot--did not have to scrape it off since it had been running for about 45 minutes). This was above and beyond the call of duty and I have told everyone who will listen what a good experience I had. Thank you more

My 2001 Jetta finally died after 10 years so I was looking to purchase a new vehicle. I wanted to see what a Subaru was like and went to Bertera Subaru in West Springfield. I met with Nuno Marques and told him what I was looking for. I test drove the Legacy Sedan and really liked the vehicle. My main concern for my new vehicle was my comfort over time. I have a bad back and a 100 mile round trip commute to work each day. Nuno was excellent to work with and showed a genuine concern for my situation. I test drove different versions of the Legacy sedan three more times and I still could not be sure that the seat and the side leg room was going to work for me. Nuno and the Bertera dealership let me take a Legacy home for one night so I could make my commute to work with it. I was hesitant at first, but Nuno convinced me to do it. I was so surprised that a dealership would do this. It was the best thing I could have done. It saved me from making a mistake with the purchase of a car that was not going to work for me. I am very greatful to Nuno and Bertera for allowing me to do this. I did not buy a vehicle from Bertera so I cannot comment on price or vehicle service. But, I can say that it was one of the best dealership experiences I have had and Nuno Marques is the best car sales person I have ever dealt with. more

My 2001 Jetta finally died after 10 years so I was looking to purchase a new vehicle. I wanted to see what a Subaru was like and went to Bertera Subaru in West Springfield. I met with Nuno Marques and told him what I was looking for. I test drove the Legacy Sedan and really liked the vehicle. My main concern for my new vehicle was my comfort over time. I have a bad back and a 100 mile round trip commute to work each day. Nuno was excellent to work with and showed a genuine concern for my situation. I test drove different versions of the Legacy sedan three more times and I still could not be sure that the seat and the side leg room was going to work for me. Nuno and the Bertera dealership let me take a Legacy home for one night so I could make my commute to work with it. I was hesitant at first, but Nuno convinced me to do it. I was so surprised that a dealership would do this. It was the best thing I could have done. It saved me from making a mistake with the purchase of a car that was not going to work for me. I am very greatful to Nuno and Bertera for allowing me to do this. I did not buy a vehicle from Bertera so I cannot comment on price or vehicle service. But, I can say that it was one of the best dealership experiences I have had and Nuno Marques is the best car sales person I have ever dealt with. more

It was my first time at Bertera and I was very impressed. Darrin made it easy to negotiate the deal that I wanted and also Tom made the paperwork extremely easy to get through. I was able to test drive the vehicle on my own which I liked. I would definitely recommend thid dealership to family and friends. more

It was my first time at Bertera and I was very impressed. Darrin made it easy to negotiate the deal that I wanted and also Tom made the paperwork extremely easy to get through. I was able to test drive the vehicle on my own which I liked. I would definitely recommend thid dealership to family and friends. more