I had tried to update credit card payment information online but site would not allow me update more than my phone number so I called in, spoke to a representative, gave them my updated credit card information, which was all correctly used to charge the monthly bill for December. I then got letters stating my card was expired and began receiving text messages on my Cell phone from them telling me that my card was expired and finally that my payment was in default. So I called them today to discuss it but they swore they had no record of me calling the day I gave them the new card info they had already used!!! ""You only updated your phone number online that day."" \r
I was happy to see the list of other complaints about this business which validated my utter disbelief in the disrespectful manner in which I was spoken to by their representatives who kept placing me on hold and hung up on me after telling me that I had no understanding of what they said. Calling back to speak to a manager, the girl asked me who I was and what it was regarding. I said I only wanted to speak to a manager about that and was transferred to a girl who identified herself as ""Marina ext#356, yes I am a manager."" She tried to tell me that the late fee was waived but I still had to pay it! I explained that if I had to pay the fee then it had not been waived. She agreed, ""but don't you see you will get it back in April? That's just how the system works."" Despite spending 1.5 hours talking, the manager was always unavailable- ""on the phone, busy, out for a little while"" etc., I even heard, ""the phones are just not working and I can't hear you but I have your number and the manager will call you back""--NOT! Total lack of integrity in a business I cannot support.