If I could give them 0 stars, I would. I cannot even explain how much I hate this company, especially their customer service and their billing. They charge my card for charges I do not approve. When I had to move, I requested the later time slot because I would not have the keys to my new apartment at 8 AM, but they called me at 7:30 saying they'd be there at 8 (because it was convenient for them). The amount I was told for installation was wrong. The people are very rarely friendly when I call, even though I'm furious and being extremely understanding. Overall....its just awful. I'd rather wash all of my clothes by hand in a bucket and hang them to dry for 3 days than continue using them.
Pros: they have washers and dryers to rent, and they'll deliver/hook up
Cons: fees are ridiculous, everything is done online (and super slowly), people are not friendly, overall they seem very disorganized.
more