Azuma Leasing

I was referred to Azuma by my apartment to lease a washer and dryer. I notified my apartment of the delivery day so they could remove my door and trim to make it EASIER for Azuma to deliver. On the delivery day I got a call from the driver saying he was unaware of my stairs and would need a second man to finish the installation. This was surprising since most apartments here are two-story and, apparently, they deliver here all the time. You?d think they?d already know that. I was put off and delivery was rescheduled for one full week later. Evidently, Azuma doesn?t mind putting current customers to the back of the waiting list when they have failed to do their job. A week goes by, still with no bathroom door, and the morning of the rescheduled delivery I got a call from Azuma saying they were unaware of my stairs and would need a second man to finish the installation. You?ve got to be kidding! I told them THIS was the re-delivery for that very reason. He was quick to say I shouldn't have told the leasing office, but I should have called dispatch to inform them I would need two delivery men and there?s nothing Azuma can do about it. When I called the one office number listed for Azuma to reschedule delivery, I didn?t realize I had to hold their hand to do THEIR job and make sure the correct people were informed. And a big surprise, I was put to the back of the waiting list again. I was told it would be another week before they could get back out to my apartment. When trying to leave a message for a manager, the line was picked up and disconnected. I called again and had to wait on hold for another 15 minutes. I finally got someone on the phone and was told they actually couldn?t deliver in one week but it would be another two. How is any company able to stay in business when they make so many errors and are not only unwilling to fix them, but blame them on their new customer? I?m now looking elsewhere and would NEVER refer Azuma to even my worst enemy!! more

Being on a short term rental (6 months) my apartment complex suggested Azuma for washer and drier.\r To start with, they were like 6 hours past the delivery time frame they had given us, and the driver was quite rude because he was probably stressed out. \r second thing, we had asked for a stackable, and we got two separate units instead, which took much more space of course.\r Then, I never received a bill. I tried calling but the wait was so long that I gave up and forgot about it - thought that maybe I'd just pay the 6 months in full at the end of the lease.\r Well, after 2 and 1/2 months I received a letter telling me that my account was delinquent and had like $30 added in late fee. When I was finally able to talk to them on the phone they said my bills were being sent to an email address that does not belong to me, and they would not be taking the late charges off even though I was not receiving the bills.\r I feel so frustrated that I didn't go and buy a uses set instead of throwing away my money with such an unprofessional company!\r Btw, the washer and drier are also old and dirty. You need to run the drier at least twice to get your laundry dry, it's ridiculous. Pros: None!! Cons: Bad Customer Service, old equipment, wrong equipment, ghost charges added on more

Multiple issues for the 3 monthes we had a washer and dryer from Azuma, beginning with them delivering a washer and dryer that did not work. It took them over a week to replace them and no credit for not being able to use them. Always long hold times, they do not provide monthly invoices and late fees are a $1.00 per day and incur a $15.00 processing fee. Customer service is unprofessional and never receive resolution and contact on isuses whether contacted via email or voice. Pros: none ever experience has been negative Cons: customer service, equipement, followup, issue resoliton more

I called on Dec 27th to have a washer and dryer I rented from Azuma Leasing picked up, since they won't allow renters to return the equipment themselves. I had sent them an email previous to the 27th saying that I wanted to cancel my service and get a pick-up, but, never received a response. Every time I called them I was on hold for at least an hour. Also, beware if you are expecting a delivery the driver will call you and the number they call from can't be called back a minute later. I needed to be out of my apartment by Jan 1rst and they couldn't pick up the equipment until Jan 4th so they told me I would need to arrange the return through my complex, which I did. The driver for Azuma leasing claims he went to my complex for the pick up and there was a note on the leasing complex saying they were out of the office for the rest of the day and none of the maintenance staff could help. I called today and spoke with a member of their leasing agency and he told me they were fully staffed on the 4th and there is no way they would just leave a note on the door like Azuma is claiming. Also there was no record that Azuma tried to pick up a key in their authorization binder for the 4th. Azuma then re-scheduled for the 15th of Jan and they are trying to make me pay for the time the washer and dryer has been sitting since they won't pick it up. To add insult to injury they still haven't picked up the washer and dryer which could get me in trouble with my complex and they are trying to tell me that they are doing me a favor by only charging me until the 15th. This is the first review I have ever written on city search, I have never dealt with such an incompetent business. BE CAREFUL!!!! Cons: impossible to get ahold of and very rude more