I felt Richard, the service tech, was very good/excellent. My frustration was that the delivery of the part took 2-days & resulted in postponing the install for a week while I was out of town.
The other frustration is AA's policy not to allow customers to contact the service technician directly. This is very, very frustrating for the customer & seems archaic in today's high communication world. So, I had to contact the AA main office several times to find out the status of the part, which they had no idea, as well as the scheduling of the install. AA should reconsider this policy.
Ron Auerbach
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