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Businiess name:
Gat Guns Inc
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Review by:
citysearch c.
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Review content:
I would just like to tell you about the fantastic experience I had at your store. I recently purchased a new Gluck 19 Gen 4 from you and due to it being flawless; I decided to buy a Gluck 42 from you two months later. From the beginning I had major issues with this gun (jamming, stovepipes and type 3 malfunctions. I sent it to Gluck and after it came back still malfunctioning I asked Neal if he would take it on trade. He urged me to not trade it in and let him shoot it to check for problems. I left the store amazingly angry and cursing your staff. Neil e-mail me about 30 minutes later to tell me that he put 50 flawless rounds through the gun and that I should come in the next day to see if it was my grip. I laughed it off (because how could my grip be wrong) and decided to come in to humor him. When I came in, he took the time to check my grip and modify it accordingly. After his instructions I put 100 rounds through the gun flawlessly (I never got through a magazine without a before). I just wanted someone to know that I appreciate how your management did a great job deescalating an irritated customer and making sure he left fully satisfied.\r
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