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Businiess name:
Kenneth's Hair Salon's-Day Spa
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Review by:
Guest
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Review content:
We had our hair and make-up done at Kenneth’s for my wedding. The scheduling was very annoying. I tried to schedule the hair and make-up appointments at the New Albany Salon that I go to. They said I could schedule mine, but had to call the call center to schedule the rest (which was annoying because why couldn’t I just schedule everything at one time?). I spoke with one of their event specialists and got everything scheduled. I had to call back to schedule a few more appointments, and when I spoke with them on the phone the schedule they were telling me they had in their system did not match the schedule they had emailed me. I had to call back one more time to add a few make-up appointments, and the schedule again did not match what they had sent me previously. I was very nervous that something was not going to go right the day of my wedding.
The day of my wedding all the appointments were right on schedule and everything went smoothly. The only bad thing that happened was that the hairdresser for my maid of honor burnt her head with the curling iron. Thank goodness she had a good make-up artist and you couldn’t even tell that she had gotten burnt. Though she didn’t really get a sincere apology from the technician.
I don’t know that I would use Kenneth’s again for my special even because of my experience with the call center and scheduling. It was one more thing to stress about that I didn’t need. I love my hair dresser and spa technician though so I decided to put up with it so I could have them prep me for the big day.
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