These people are the most incompetant bunch of idiots I have ever seen in my life.
On Thursday my husband contacted them about a van they had on their internet sales, he faxed in the application, called back later and was told the salesman was out helping a customer. Called back the next day and was told that the salesman didn't even bother running the app or financing. My husband called several times on Friday to try to get things going since he was going out of town. We're told that the van is ours no problem.
Saturday he finally talks to the manager and it told everything will be taken care of. He calls back later and is told that BOTH the salesman and the manager are busy. Yeah, okay. Calls again later and gets more BS.
Sunday morning he calls and is told that the van has been sold out from under us and that they have to sell the vehicle to someone that walks onto the lot over an internet sell. OBVIOUSLY if they had done the paperwork and done their job the van would have been sold on FRIDAY.
Long story short, we highly doubt they had the van in the first place, we will be reporting them to the BBB AND Honda, and obviously I'm giving this review in hopes that other people won't waste their time with this place.
This is the worst customer service I have ever seen anywhere. Incompetant just doesn't even cover it. We took our business elsewhere along with my mother in law's business for the new van she is buying.
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