Personalized Touches
Sunday, August 21, 2005
I like Lien because they are a small clinic, and really understand just how important pets are to people. When I brought in my housecat, who is pretty darn far, instead of getting scolded the vet acknowledged that some house cats just do get fat and it wasn't a big deal. That's not to say they don't take real medical problems seriously, just that they have a realistic view of things. Once when I had to have a pet put down, they sent a personalized card signed by the staff. It is the attention to small details, like the correct spelling of your pets name on records, that really sets them apart.