I've had many years of great customer service. However I went into the store yesterday and wasn't greeted with a smile, I had to ask and greeted with irritation, condensation and an uncomfortable feeling. The young woman that I spoke to kept referring to a part of my jewelry in technical terms that I did not understand. I asked her what it meant and she repeated what she said, but didn't explain it. So we went back and forth until finally I was going to walk away. THEN her attitude calmed down and she was able to help me. I was grateful she helped, however I don't think I will be visiting again.
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