I have to admit that the bad reviews are true. This company really needs to work on their customer service and technical performance skills. This company used to go by the name Tech PRO Plus, but Jerry Davis started his own company Diversified Residential Services, LLC. There is no formal customer service training here. There was no proper diagnosis of the refrigerator. Just feeling it with your hand does not count as a professional diagnosis. When parts were supposed to be ordered, no one contacted us. Two week passed and we had to contact them. Then Jerry?s wife tells us that we had to pay more money for something that we had already paid for. So, we contacted Samsung to see if it was covered under warranty. Samsung stated that it was. So we told Diversified that the part was covered and Jerry?s wife (or female associate working for him) changed her mind about what the part was just to say that it wasn?t covered under warranty. I?m sorry, lady, but we both heard you and wrote down what you stated and repeated it back to you; which you confirmed. How are you going to change your mind and then tell us that the repair guy (Robert) was wrong in his diagnosis?! To make a long, frustrating review short, she hung up in our face. We called back but got into an argument over the situation. She decided to cancel our order for repair all together and then hung up in our face again!! Please, do not waste your time and hard earned money with this company. Samsung is aware of all of the complaints issued towards this company and are contemplating dropping them from their line of repair facilities. The Better Business Bureau of Metropolitan Dallas has also been notified of the issues with this company. Stay away from them and go with a more reputable repair service company.
BBB of Metropolitan Dallas
(Dallas, TX)
1601 Elm Street, Suite 3838
Dallas, TX 75201-3093
Phone: (214)220-2000
Fax: (214)740-0321
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