STAY AWAY UNLESS YOU DON'T PLAN TO CANCEL EVER!!!
ONE STAR RATING IS TOO HIGH FOR THIS BUSINESS!!
I joined Bally @ Englewood Cliffs, NJ with my wife on March of 2011. The sales person that helped us, ALLAN RAMIREZ was very swift and helpful to get us signed up. At the time, he told us we could bring a cancellation letter to him and he would take care of it. A few weeks ago we went to the location and we were told we could ONLY cancel in writing.
I called customer support today and spent over 30 minutes trying to get a representative on the line, which you can only do by asking to sign up or add a member.
The rep that picked the line ""LUIS UGALDE"" told me that even though I was the husband and the account buyer/payer, we had to send SEPARATE CERTIFIED LETTERS EACH. He even said to mail to a different address other than the one on the contract.
I called my local Bally to corroborate the address. The ""manager"" there ""ALEXIS HERNANDEZ"" said he didn't have the address and that I should call customer service. What kind of manager can't give you this kind of information??? This guy even put me on hold every two minutes, then pick the line as if he didn't know who I was or what I was talking about.
This has been BY FAR MY WORST CUSTOMER EXPERIENCE!
THEY ARE ALL TRAIN VERY WELL TO GIVE YOU THE TURN AROUND SO YOU DESIST ON CANCELLING!
BEWARE!! STAY AWAY, YOU WILL THANK ME!!
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