Well, I am disappointed with my visit. It was not my first one to the salon but this time I tried someone new, her name was Samantha. Although she did seem to listen to know what color I wanted, she DID NOT check the color once it was ready, instead had the shampoo girl tell me that I was ready to be rinsed off and shampooed. I expected Samantha to not only check the final color but to ask me if I liked it, which usually takes place after the hair is dried. I was ushered to the area where I could dry my hair myself (I've never encountered this practice at any other salon either, kinda rude, if you ask me.)
So anyway, my biggest gripe if really with the fact that the color did not actually turned out to be what I hoped for. I think she should have applied toner afterwords but that wasn't even brought up by her (sort of impossible if you do not check in with your client after you apply the color.) Also, a few days later I've noticed she did a crappy job blending the color in with my existing highlights, I have uneven spots all over the back of my head and she left out a whole area upfront.
I'd really hate to bash the whole salon because it's at the Mall but perhaps their lack of quality service has something to do with it. It's not a high end salon by any stretch of imagination, they did offer me coffee (which was stale and lukewarm) but that should still do the bare minimum when it comes to customer service, such as asking your client a simple- ""Are you happy with your color, Miss?""
Very disappointing.
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