Unfortunately I never even got in the door! I was given a gift certificate for my birthday of $120 to Nature's Spa & Wellness. As a mother of 2 my life is very busy and things like this are hard to fit into our busy schedules but I was really looking forward to some pampering! Unfortunately the day of my original appointment my children had fevers and therefore I had to cancel at the last minute. I was disappointed but looked forward to rescheduling. I was able to get another appointment just this week, however, after double checking on the gift certificate, I was told that it was no longer worth it's value since I had cancelled my previous appointment. She wanted me to pay an additional $55 (for waxing and products) in order to keep my appointment. After thinking about it I decided she could keep the $120 she made off of my dad and that I would not be using my appointment tomorrow. She didn't give me a way to utilize my gift certificate, she just wanted more money. Cancelled appointments are part of running a business. Now she has alienated me as a customer as well as anyone else I come in contact with.
very disappointed.
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