My husband and I had been taking our car to Jim's for a couple of years and always received adequate service. We were never totally happy, but what can you do? We chose them for convenience and not having to find another mechanic. A tenuous reason in my book. So, after my last experience it is very easy to walk away with my middle finger standing proud.
I brought the car in with the brake and abs lights on and asked Nick to have a look at the brakes, which they had installed. The next day I get a call that nothing is wrong with the brakes but they did fix the sway bar links and added gear lube to the transmission at a cost of about $300. Um, they never called to ask if these repairs were alright with me and when I drove the car away the brake and abs lights came on.
After some thinking I called and let Nick know this wasn't right and it was agreed that I would come down for a refund. When I got there I was greeted by an inflamed Jim who immediately set in yelling at me. Apparently, Nick told him I was getting my lawyer involved and was planning to sue them. I am not a complicated person and have never threatened to sue people. Besides, I saw this as a matter I would take care of myself. All I expected from this business was decent customer service and consideration.
In reality I HAD decided to negotiate a fair refund reflective of their work and my lack of authorization. However, ALL repairs over $50 have to be authorized by the customer over the phone or in writing before proceeding or you pay nothing. I gladly took all of my money back after Jim's aggressive display of insults. Thank you Jim's Auto for empowering me to be better informed of consumer protection rights. Good bye.
more