I was referred to this contractor due to a vertical shadow on the left corner of the screen. Fortunately, this problem is caused by a faulty light tunnel installed in 05-06 models and manufacturer recently open a RMA service protocol to resolve the issue. I called the manufacturer and they told me they would replace the part for free, and they referred (unfortunately) me to this provider. Initial conversation was brief as they wanted to setup a time to come out and replace the faulty component. The first red flag came about when they assured me that if the TV had other issues beside the faulty light tunnel, I will be assessed $95 service fee. After hearing this, I was a bit reluctant to go with this provider (you should always listen to your gut feeling), but since they were referred by the manufacturer, I went ahead with the service. The repair was a breeze, quick and easy. A nice gentleman came out on time and replaced the light tunnel within minutes. The interesting turn of event occurred after the service person left my house. TV started to run dark and red, leaving the screen with dark hazy outlines of images. The sound was coming out fine, just the images would dark out. I was concerned about this new symptom, and called the TV Unlimited for advise. First thing came out of the representative's mouth was, ""only the light tunnel issue is covered by the manufacturer."" My reply to that was ""well, I didn't have this issue prior to your guy opened up the TV."" The guy's replied to my reply ""is the shadow issues resolved?"" I said ""yes, but I have this new issue."" Then the guy cut me off and said ""listen up."" I was shocked. I never had someone talk down at me with that kind of tone. Only thing I was able to muster out was ""excused me? listen up?!?"" I asked for his full name and he said his first name is ""Simon,"" then told me ""don't worry about the last name."" Right there and then, I knew I wasn't going anywhere with this guy. I wanted to tell him he needs a new occupation and working for daddy's TV shop doesn't give him the right to treat customers like crap but since I am not a career adviser, I politely asked for a manager. After talking to the manager for 10 mins, I realized these people are just there to make money and they don't believe in the concept of ""product liability"" or ""after service."" Now, I am going to Yelp about my wonderful experience with these people and copy and paste this review on every TV repair review websites. I am going to contact Sunnyvale consumer commerce reporting the business ethics of this ""bad service"" oriented business entity. I probably going to have to sue TV Unlimited in civil court to recover damages done to my TV, more headache for me, I wish I just listened to my gut feeling in first place and went with someone else. Avoid TV Unlimited or you will waste your time and get yelled at by Mr. Simon.
Pros: Fast service
Cons: Bad after service
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