If you rent an apartment from Croman you better be a lawyer, or else be prepared to hire one. Even in my building, which superficially looks quite nice, they were consistently negligent and refused to complete basic maintenance work (like fixing the boiler or the lock on the entryway door) - this isn't the best part though . . .
They threatened to withhold my security deposit if I did not turn over my keys to them so that they could show my apartment to prospective new tenants without scheduling in advance (not sure if this is legal), then they gave copies of my keys to ANY broker off the street who asked about the listing (this seems like it should be illegal). This led to 3-4 brokers per day entering my apartment unsupervised and also to my door being left unlocked on several occasions . . . then it led to a broker entering unannounced and surprising my girlfriend and myself (while we were still in bed) on a Saturday morning . . . and then eventually resulting in the robbery of my apartment and the theft of my belongings in broad daylight while I was at work (this last one was definitely illegal on someone's part - not sure if this was due to a thief posing as a broker, or just due to an unlocked door + unsecured building entryway + Croman negligence combo). So . . . .
After all this - what did Croman do? Apologize? Offer to schedule broker visits ahead of time? Return my keys? Heck no! They ignored my calls, and it was business as usual!!! Then after I moved out, they refused to return my security deposit on the basis of minor damage to the floor - damage that occurred during the robbery that their negligence facilitated!!!
Every time I try to call them I get the runaround or transferred to voicemail, and I never get a call back (not that I ever did to begin with). I have never had a problem with any landlord before in my life, and now I worry about how dealing with this company will affect my ability to rent in the future, since now a lawyer has had to get involved to try and recover my security deposit - do yourself a favor and don't rent from Croman . . . and watch out if they try to pressure you into signing anything, it just isn't worth it!!!!
With the number of complaints that tenants (including myself) have filed with city and state authorities about this company, it's a wonder they haven't been shut down yet . . .
Pros: None
Cons: Fraudulent, should have license revoked
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