I originally wrote a review that was pretty derogatory in nature re: the pricing of Vizio's lens packages. In the end, with a discount, I ultimately love my glasses. Yes they were pricey, but they're quality.
My concern with this place wasn't with the product, however, it was with the owner's policy. After writing the first review, I received an email that said, in short, since I was so unhappy, I was welcome to take my business elsewhere, and that they would be refunding my money. This was done without my instigation, but rather as a brash response to my review. I replied with ""Actually, I would prefer to pick up my glasses today, as previously scheduled. But thank you for reaching out.""
Upon picking up my glasses, I was confronted by the doctor who said ""You know why we emailed you, and said what we said, don't you?"" in a condescending/scolding (yet calm) manner. I felt about the size of my glasses. Regardless of how much money I was spending (which, again, I emphasize was discounted via Groupon), I firmly believe each customer should be treated like royalty - especially if that's their policy.
I clammed up, nodded my head, finished fitting my frames, and left. The entire transaction was uncomfortable and unnerving. They also asked that I write a ""fair"" review and not ""mislead potential customers."" Well, I feel I have done just that, and I will leave this review posted. I feel everyone has the right to know that even if they generally have outstanding customer service, there *are* nuances that put a blemish on their name and a bad taste in a customer's mouth.
Pros: Nice glasses and stools
Cons: Staff/Doctor could use a week in charm school
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