Vizio Optic

The best online shopping experience I've had. Hilary's customer focus is amazing. She shipped the glasses I couldn't find ANYWHERE else via FedEx at no extra charge to ensure I'd have them in time for my holiday. She included a handwritten note and followed up several times to ensure I had received them and liked them. Truly outstanding! more

I found Vizio Optic online, because I needed a pair of eyeglasses. I read some good reviews, and i decided to buy from this site. After buying from this site I found those review were really true. I am fully satisfied by their customer service. I recommend everyone to buy eyewear from viziooptic. more

This place is really excellent. I originally came for glasses but realized that they also have sunglasses. I especially thought that the service was amazing. They were super friendly, not pushy, very helpful and even though I was unsure about what I needed, they wrote everything down for me and then I came back few weeks later and got the eyeglasses that I liked most. I really recommend this eyeglass store to anyone looking for a service that is several levels above the rest. Pros: Great Fashion Eyeglasses selection here Cons: none! more

I originally wrote a review that was pretty derogatory in nature re: the pricing of Vizio's lens packages. In the end, with a discount, I ultimately love my glasses. Yes they were pricey, but they're quality. My concern with this place wasn't with the product, however, it was with the owner's policy. After writing the first review, I received an email that said, in short, since I was so unhappy, I was welcome to take my business elsewhere, and that they would be refunding my money. This was done without my instigation, but rather as a brash response to my review. I replied with ""Actually, I would prefer to pick up my glasses today, as previously scheduled. But thank you for reaching out."" Upon picking up my glasses, I was confronted by the doctor who said ""You know why we emailed you, and said what we said, don't you?"" in a condescending/scolding (yet calm) manner. I felt about the size of my glasses. Regardless of how much money I was spending (which, again, I emphasize was discounted via Groupon), I firmly believe each customer should be treated like royalty - especially if that's their policy. I clammed up, nodded my head, finished fitting my frames, and left. The entire transaction was uncomfortable and unnerving. They also asked that I write a ""fair"" review and not ""mislead potential customers."" Well, I feel I have done just that, and I will leave this review posted. I feel everyone has the right to know that even if they generally have outstanding customer service, there *are* nuances that put a blemish on their name and a bad taste in a customer's mouth. Pros: Nice glasses and stools Cons: Staff/Doctor could use a week in charm school more

I bought a pair of glasses for my husband, because the glasses are beautiful. However I've almost canceled by purchase based on how condescending and rude the staff has been. Pros: nice selection Cons: rude staff more

I called to see if Vizio offered progressive contacts. I needed new progressive contacts and progressive glasses. This makes me a high-paying customer folks! \r \r The first person I asked said, ""That's a really great question!"" Then she told me to call back another day. She didn't know. Maybe she was new. Anyway I called back and was told that Dr. Rabkin was not taking new patients for contacts. She was for glasses but not contacts (?). Why couldn't they say this before? So I asked if I could see her for glasses. No, I couldn't. \r \r She told me not to take it personally and I understand but she just sounded way too fake-sympathetic. Then I asked if she could recommend a doctor and she started looking up surgeons. I said I didn't need a surgeon, just an optometrist who could fit me with progressive contacts and glasses. Is this so odd? They sure acted like it was. She told me to hold and came back with a name. It was for a surgeon.\r \r So I poked around on the web and found another place with great reviews and their website showed nice glasses - I called and they actually WANTED my business. I ended up going there and I'm very satisfied.\r \r I'm sure Dr. Rabkin is terrific, based on the reviews. but I'll never know. Perhaps they did me a favor - so for that they get one star. Pros: cute frames on the website Cons: couldn't get past the staff more

Just a great service. Very friendly, organized and attentive staff. Reasonable prices. Erin was wonderful. She took the time to make sure everything was right and to my satisfaction. I will definitely be back! Thanks! Pros: GREAT SERVICE more

I have been a loyal customer the past two years and return again because of Galina (the best of the best). She is friendly, professional and has a great wealth of knowledge of what is best for you. As an eye doctor, she is a credit to her profession. In customer service, she ranks an A+. I travel over an hour for this service and am pleased with the final product as well. more

I'm so thankful to VIZIO OPTIC - worked with both Phyllis and Dr. Rabkin. Before getting a new pair of glasses, they checked my old glasses and noticed that the PD (pupillary distance) on my old glasses was totally off... which makes sense as I was having headaches and eye strain. They spent a great deal of time with me and I found the perfect pair of cute and very comfortable glasses.. and I just went back to them to get sunglasses. They want to make sure you look great in your glasses and what a selection! Plus, they have the latest lenses. I recommend VIZIO to all my friends and family. more

I shopped at Vizio Optic since beginning of 2006 and it is not only a great eyeglass store, it is a great shopping experience in all of Boston, period!\r \r I really would like to provide feedback on the last two customer comments that I read and was truly surprised to see. These two customers seemed to have a bad experience with one of the people who work at Vizio Optic. I was sad to see that because I have been a loyal customer and know the owner who happens to be an amazing person who is really nice and helpful. Now there are five or six people who work on various different days at Vizio and it was a mistake (in my opinion) for these two customers to think that the store is a bad shopping experience just because of one spoiled apple. Every store every once in a while has bad employees but such people come and go and they don't represent everyone else whom you curtly judge just by this one experience with an employee who may have just been temporary in the first place. Again, I was sad to read these two reviews because it is completely the opposite of what I know about Vizio and I hope those two customers consider calling the owner and telling the owner who it was that upset them because I know this wouldn't happen if she was there helping them. Pros: The best customer service and shopping experience. more

A great selection of frames but one salesperson is extremely rude and rude to her colleagues. This store could be very successful if this person improved on customer service. more

a sharp selection of frames, but the most unpleasant of staff. small businesses should really think twice about attitude; these folks will not get my money. more

Researching optomotrists in the Boston area from the UK prior to a 2 week holiday, I found Vizio Optic and never looked back. The exchange rate is very good for us in the UK right now and prescription eyewear of the style I was after is expensive over here. I thought I knew what I wanted until I contacted Phyllis by e-mail and the service and attention to detail that I recieved back from her was first class. I wanted RX sports sunglasses that enhance light in dull conditions predominantly for golf as I can not get away with contact lenses. I thought that the Oakley half jacket was the one for me and had I not discovered the 'Vizio Optic customer experience' then that is exactly what I would have ended up with. Instead, Phyllis and her team went to work and provided me with several other options and I finally decided on the fantastic 'Drivewear' lens in a metal wraparound frame. We collected them on our arrival in Boston and I could not believe how comfortable they were for my eyes as well as how good they are in all light conditions. After touring NE we went back to stay in Boston and took the opportunity to re-visit the superb shop in Brookline where I asked Phyllis to help pick out a pair of sunglasses for my wife and insert the 'Drivewear' lens. She did her 5 * customer thing and was able to get the lenses done and turned around for us before our plane home. The genuine concern to ensure that you recieve the best option(s) coupled to the 5* service and attention to detail, not to mention the follow up has ensured that our retail experience with Phyllis and Vizio Optic was a joy, so much so that I am doing something here that I have never done before - a review - that may just help someone else make the right choice and try this store. Pros: Service, Attention to detail, Professionalism more

Vizio was able to do an almost impossible repair to my Dolce & Gabanna glasses that I purchased in Forest Hills Queens, NY, many years ago. My uber-fab D&G?s are like new again! Great customer service!\r \r Vizio?s eyeglasses retro concepts with contemporary styles and amazing colors that captures the spirit and energy of action sports stars and athletes and for people looking for a sporty, casual look. Their eyeglasses are made with the latest technologies and up to date fashions with sophistication and sensuality to add to any everyday look. I tend to look for the latest fashion trends to suit my style and budget. Some selections are stylish, individually unique and mysterious, giving those who wear them an aura of stylish sophistication and glamour.\r \r With all the labels available, Vizio also carries Chanel Eyeglasses, the ultimate in high fashion and luxury eyewear. The collection is a mixture of timeless classics and trendy styles. \r \r The mindful staff helped to ensure comfort, fit and user-durability.\r \r I give this place a two thumbs up! more

I cannot believe the negative review I just read. I don't know what went wrong for that person, but I couldn't disagree more strongly with their comment. I went to Vizio on the recommendation of someone else who loved the store and the people working there, and my experience exceeded my expectations. Don't buy glasses anywhere else. more

I had an extremely negative experience at this store. They may have a nice selection of eyeglasses but the attitude is not worth it. Nothing can replace good customer service. more

As anyone living in Boston knows, good cutomer service is difficult to find. Couple that with an endless offering of mediocre eyewear retailers and searching for glasses is not a pleasant experience. I stumbled upon Vizio through an internet search and from the moment I walked in knew I'd found the real deal. Excellent service and knowledgeable, honest staff, individualized attention, the best frame selection in Boston, cool, upbeat atmosphere, and a determination to resolve whatever problem you present. Dr. Rabkin, optometrist and co-owner, gets my vote as best optometrist in the area. She is hands on and believes in what she does. I'm sold and won't waste my time elsewhere. And by the way, I wasn't asked to write a review (see above). Pros: Best service and selection in Boston more

i was helped by the lady who works at this store and found her service to be absolutely one of the best i ever had in any shop.\r more

Parking is NOT easy. Aside from having to pay the meter for the time they keep you're in the store, you end up waiting for the either slow staff to help. It really must vary from each day because I had an averg experience the first time I went to look at glasses. However, the 2nd time around I was very rushed by a male staff memeber & didn't end up having my glasses made there. The reviews on here are of 2 extremes & I think that we do owe the store credit for a nice store & collection, however the ratings here are of a particular population that they have most likely asked their customers to write about them. It is a pitty because I was recomended to go there by a friend who was happy with their service, but my experience was not of the same consistancy. more

I was extremely pleased to discover such a modern and stylish place in the heart of Brookline village. Ths store looks very european and the selection is great! The staff is pleasant and very professional. I found a pair of Chanel sunglasses I was looking for for the longest time and I absolutely love them! more