I have never had to wait for a table here as I work in restaurants so can never go out during peak hours. However, why would any restaurant take reservations if they have a lobby full of guests waiting to be seated??
As for the Cheesecake factory, decor is generic, layout and acoustics could be better but its lively and feels good inside. The menu is unusually extensive with something for everyone at lunch or dinner. Great salads, pastas and apps. Prices seems reasonable but the check has always been more than expected! The cheesecake is great, mainly for the variety, tons of choice!
Having been here 4 times, the only thing stopping me returning is the service. Servers are very off hand and preoccupied. One time we had a girl who had clearly been cut and just abandoned us before we even had our entrees, we had to ask multiple other (rude) servers for everything else. Another time we waited so long for our food the manager had to come over but not too impressed by his table side manner, the server never came back to the table until dessert time. The last time we went we decided to to get food to go to avoid the lame service and they even managed to screw that up! Oh and dont get me started on the hosts! Love the food, wont go back until they teach the employees to care!
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