After finding a crowded, oversold theater with no seats that were not "saved"-- my family and I went to the customer support booth to get our money refunded. The manager behind the counter was at first very polite, asking me to fill out a card which I happily did. Upon returning with my receipt he noticed I had filled out the whole card, stating why I wanted a refund, etc. and rudely shoved a new card in front of me and said to only fill out three specific lines. Apparently he was not happy I had put "OVERSOLD" on the card, and took offense claiming he could find us seats. Nevermind there were several other people at the CS booth that exact moment complaining of the same thing. He even threatened to withhold my refund unless I filled out the card correctly. The best he could have found in that theater were theater-hoppers without tickets to that show, as there was a line formed outside prior to seating and anyone, ANYONE, could have hopped in that line without a ticket (or a ticket to another movie) and gotten in to see the film. Compound this situation with it being Christmas day, and I have to admit I am more than surprised at this gentleman's rudeness and unwillingness to believe an honest customer.
On another note, this theater is a bit outdated. The seats squeek, the projector's quickly burn through and/or scratch the film. It would be nice if a theater in the area offered digital projectors, hopefully another company will provide it as I do not plan on going to Regal Hollywood any time in the future.
Pros: None
Cons: Unbelievably rude
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