I've taken my dog to Sam's about a half dozen times and the last time I noticed the service was starting to decline when they had trouble finding my reservation, which wasn't that big of a deal and I thought I'd give them one last chance. I shouldn't have given them another chance. This place is awful! I made an appointment on a Thurs. to get my dog clipped on Sun. I arrive at 11am on Sunday and they can't find my reservation and the staff was very rude. They finally find my reservation and tell me that my dog will be ready at 5pm and that they would call when he was ready. They never called at 5. I finally called at 5:30 and they can't find my dog! I'm on hold and very concerned about my puppy. They come back on the line and tell me to come get my dog. I show up and find that my dog hasn't even been groomed. They only bathed him and he was still wet! My poor dog spent over 6 hours in a cage for nothing and they didn't even apologize. I will never take my dog here again.
Cons: Rude Staff, Lack of Concern for Pets, Disorganized
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