Where to begin. I have ALWAYS like the end result., absolutely beautiful hair but I couldnt take the wait anymore. I had been going to Diadem for a few years and decided that my time was way too precious to spend all evening there, so I left. I was ALWAYS punctual for my appts. but ALWAYS waited a minimum of 4 hours to get serviced. There were times when they were still at Main St that I was left upstairs and forgotten about once Carol would leave for the evening. There was a time that Desi was doing a weave when I arrived. Now, tell me this if you know that it takes a minimum of 3hours to do a full sewn-in weave, then WHY ON EARTH WOULD YOU SCHEDULE THE NEXT APPT 45 MINS AFTER THE WEAVE APPT?!?!?! I sat there for 5 hours while she put in that weave. MY TIME IS PRECIOUS TOO DESI!!!! During one of my appts I witnessed another customer get fed up and decided to leave after she had been there for 4 hours, Desi had the nerve to get an attitude when the customer left. HOW DARE YOU GET UPSET THAT SOMEONE DECIDED TO LEAVE AFTER YOU HAD THEM WAITING THERE OVER 4 HOURS. I understand that there will be some wait time and I dont mind that but when it starts approaching 4,5,6 hours after I just got finished having a long and stressful day at work, thats when it becomes problematic. The last thing I want to do is spend 6-8 hours in a salon after leaving work. Desi, you need to STOP taking your customers time for granted. Do I need to get into the inconsistent prices?? As some others have written it was ALWAYS a guessing game. I had been going there for a few years so because of the price I was quoted during my initial visits I would always have that amount ready for subsequent visits but to my surprise I would end up being quoted more than I had paid previously for the same exact services. Then i still had to tip you and the shampoo girl. A friend of mine stopped tipping her altogether. If you value your time, go somewhere else, it is NOT worth it.
Pros: Healthy, Shiny Hair
Cons: Long Wait, Pay upscale salon prices for sub-standard services
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