I have been to Muscular Therapy 4 times in two years and have had wonderful experiences with Betty. I recently made an appointment after not having been there for about a year. When I first called I spoke to Aileen (sp?) she was very difficult to schedule with, not because there were no available appointments but because she seems to have a problem being straight forward and just telling you what times are available. Than I had to reschedule my appointment due to an emergency (something I never do) and she was extremely rude about it. As Murphy?s law goes the next morning my husband woke up with the flu so he called to cancel his appointment, out of courtesy because he did not want to spread germs, but he confirmed that I would attend mine. He said Aileen gave him attitude and seemed put out that I was still coming. I called and left a message confirming I would be there. When I showed up for my 3:15pm appointment the place was locked and all the lights were out. I called and waited until 4pm. I also checked my home phone and cell phone and there were no messages telling me not to come. Apparently Aileen decided she did not want my business. I had booked 2 hours with her and she blew me off. No wonder they have so many openings. I went to see Melissa Berry in Beverly she squeezed me into her already full schedule. She is wonderful and courteous, no wonder HER appointment book is full everyday. Stay away from this place they are rude and unprofessional go to wwwmdberrylmtcom The massage is just as good and the experience is FAR more pleasant.
Pros: good massage
Cons: difficult, rude, clients show up for scheduled appointment and no one is there.
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