I was working a lot right before vacation and realized I had forgot to make a hair appointment. I searched and searched on this site and found Diadem. Honestly, I only read one or 2 reviews and they were glowing. I had been by their old shop and thought they looked hip and trendy, just the kind of place I need to maintain my desired hairstyle. They were able to fit me in quickly. The receptionist was lovely on the phone and was sweet in helping me find a solution when my original stylist was unavailable due to a sick child that day. She scheduled me with Shamika who I must say does excellent work. However, I would caution them that when they have a customer who differs from the norm to be a little more subtle in their discussion of her. I did not realize when I made the appointment that the majority of their clientele is african american. I felt bad already as the caucasian hair requires different product and technique however I had subscribed to the theory of my AA male friend that if someone is a good stylist they can do your hair no matter what. I had been there for about 20 minutes when the lady from the desk walked over to whom I found out later was my stylist and made a comment. After she jumped, spun around and realized I was looking at her, both ran into the back room for several minutes with the door closed. After emerging they came to the front desk right next to the waiting area where they both entered, again shut the door(which wasn't shut at any other time during my visit) and stayed there for several minutes talking to another stylist. I did get a fabulous cut and quite honestly it was cheaper than I have paid in a long time. I looked awesome on vacation and had people raving about how my hair looked. However, the above mentioned incidence has made me reluctant to schedule another appointment. Such issues need to be handled with a certain degree of professionalism that was severely lacking.
Pros: Great cut and skill. Good value
Cons: Although understandably shocked, showed somewhat unprofessional behavior.
more