They scheduled a morning pick-up time, and they were supposed to arrive between 7-10am. They called the night before to change to an afternoon pickup with the window starting at noon and when called at 3pm stated they would arrive between 4:15 and 5pm. They didn't arrive until after 6pm. Needless to say, this caused me to miss a whole day of work and an evening commitment. We were very concerned about coordinating the arrival of our furniture since this was an out of state move and we needed to be there to receive the furniture or arrange for someone else to be there. At first, they gave us a 2-14 day window, but that our stuff would likely arrive within 3-7 days. We were instructed to call closer to the date for a better idea of our delivery date. We might as well have programmed the number into our speed dial. It started with "call closer to your move", then "when the movers pick-up your stuff, they will have a better idea", then "when we call you back with the final cost in a two days we should have a better idea" (they didn't call until day 5), then "your delivery will not take place in the next two days, call back in two days and we should have a better idea." Well it is currently day 11 and they called to tell us that our stuff was finally loaded onto a truck today and that it will be three days late, arriving on day 17. Mind you this is a move from CA to WA in the summer, so no inclement weather or other unforeseen difficulties for the movers. After talking to three different people for a few hours, they are now promising to be only 2 days late. This company simply did not make the effort to have our delivery take place within the delivery window as our stuff was only loaded onto a truck at day 11 and we were only informed of the late delivery the day the truck was loaded. Very disappointing.
Cons: Misleading information at the beginning, then a general lack of information. Missed delivery window. Poor service.
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