I purchased a used BMW from them back in February. Car immediately needed several repairs. They put in new (actually refurbished but they told me it was new) starter which was cheap and faulty and charged me over $500. I don't think they should have charged me anything. This car has cost me over $3000 in repairs and has left my teenage son stranded when it would not start over 7 times. Spoke with sales manager and he assured me they would take the car back and exchange for another vehicle. After another one and a half hour drive they offered me less than half of what I paid less than a year ago and less than the repairs I paid on the car. They also told me I needed to purchase a much more expensive car to be able to help me out in price break. Well, they were actually trying to give me a worse deal than the internet price. To top it all off, they gave me a quote with my husband's ex-wife's name and personal information printed at the top of the page!!!! Not quite sure what they did with the copy of my driver's license when they took it from me to test drive their filthy, more expensive car. Way to go Irwin!!! If it were a hospital setting I would sue them for HIPPA!!! They also give you pennies for trade ins, claiming they would never make much money on your trade, then list your used car on their website for many, many thousand more dollars claiming they have to pay to fix and inspect trade-ins. Now I know for a fact that do not repair or even inspect their traded cars. They are filthy and obviously need several repairs. Used sales car manager is miserable and does not want to help. They are crooks and do not care about their customers. I would not recommend this deanship to my worst enemy!!!!
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