I had the absolute pleasure of working with a service advisor in the nissan dept. by the name of Colin Spark. Colin made my "bad" car situation very "good" for me. My car was brought to nissan from another dealership to have the transmission replaced. The only communication I had with the dealership that I purchased my car from is to tell me what was wrong. I contacted nissan and began to speak with Colin. Colin first of all put all my fears to rest by talking to me and answering ALL of my questions. He made arrangements with me to keep me posted every week by giving me his personal phone number and setting up a time to call me each week to keep me posted about the progerss of my car. My transmission had to be shipped from over seas and that took some time. I was without my car for 7 weeks, but in those 7 weeks Colin kept his word on updating me once a week, and even taking my calls whenever necessary. He even took the time to take a call from me when he was on his personal time.I received my car back on yesterday and even after I received it, Colin called me to make sure everthing was ok. Thank you Mr. Colin Spark for being such an outstanding service advisor! What yopu did for me made this single moms life a little better!!!
more