My first appointment: I sat in the waiting are for an hour past my appointment. No one ever bothered to say the were running behind or anything...just gossiped behind the counter. Courtney was EXTREMELY rough while combing out my hair and blow drying it. So much so that my head actually jerked back hard a couple times. I asked her to take it easy but she just acted annoyed. Second appointment- *ONLY* 40 minutes behind schedule without telling me when I checked in. Again, before she started combing out my hair I asked her to be gentle because I had a headache. She then went into this story on how some people were just too sensitive. For the amount of money paid, the service was lacking a number of ways.
more