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Phil Long Hyundai Chapel Hills

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1510 Auto Mall Loop
Colorado Springs, CO 80920

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(719) 867-6741
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Reviews
( 34 )
( 2 )
( 3 )
( 2 )
( 6 )

Best

I went in because my multi-function light came on - there wasn't anything really wrong. They replaced the switch free of charge and performed some other routine maintenance while...

Worst

Forgot to replace the engine cover after servicing the vehicle which seems like a fairly large oversight. Fortunately, they called while I was only 5 miles away so I could return...

beware 6/25/2015

They do not honor their own posted internet prices-don't expect to actually get that deal when you get there- they will have a million excuses why "you" don't qualify for it, such as its for military only, though the ad doesn't say that, and how you can't combine discounts and get posted low finance rates etc. They try to re-add in dealer fees when ad says price includes. Its just another scam from a dishonest dealership. They are crooks waiting to rip you off. They don't apparently care about customer service or making a sale or repeat business. The male sales manager we dealt with inside was greedy, rude and disrespectful. We walked, and I'm glad we did as we found a much better deal elsewhere and were treated with respect there. This dealership doesn't deserve one penny. Go elsewhere! Don't waste your time and money here. more
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Would not recommend 12/7/2014

Be careful when buying from this dealership. When looking at a vehicle I asked if the tires were new and I found out after I bought the vehicle they were not new. When dealing with Mr. Torres a sales manager on a price that we could agree on to make a purchase he came back with a higher amount after shaking on the previous price. Then Mr. Torres was working on the finance paperwork he tried to extend my payments another year and when I said that is not what we agreed on he just said to make a extra payment a year and I would not have to worry about the extra year. My window tint was torn when the sticker was removed and no one told me and I found it later damaged. When I brought this up they said they would take care of it and I did not know what that meant. I had to talk to a second sales manager before they scheduled an appointment to fix my tint. When I picked my car up from the service department after my tint was fixed they gave me my key and pointed in a general direction on where my car was parked. They owed me a check with our agreed purchase and I was to receive the check a week later. I called a week later and Mr. Torres said he would call me back but 5 hours later I drove into the dealership to find out where my check was. My wife went in the day my check was ready and 2 salesmen made discriminating comments to her when she was walking into the store and then leaving as well. I wrote a comment on the dealership site to get a message to the General Manager and heard nothing back 3 weeks later. I then called the corporate office and told her everything that had happened in my dealings with the dealership. She apologized and said someone would call me back. Mr. Torres called me 2 working days later and said he would call me back on working a deal to trade my vehicle back in. He did not call me back 4 days later before I went back in to see what was going on. I talked to Mr. Torres and we ran the numbers and since corporate told him to make a deal to appease my frustration with this dealership but did very more
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Finance Manager 12/26/2011

The Finance Manager, Richi Carni, put a $2202 charge for a service contract which was not discussed and then was extremely rude and condesending when I tried to discuss his trickery with him. I would never recommend this Hyundai Dealer to anyone more
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Another great experience!! 3/27/2011

My husband and I stopped to see what Phil Long had to offer, and walked out with a new 2011 Hyundai Elantra! The staff was extremely friendly and didn't pressure us in any way. They suggested the Elantra after listening to our needs and what we were looking for in a car, and after test driving it we knew it was perfect! Being in a negative equity situation, they were able to give us more money than we expected for our trade! The staff worked tirelessly to get us a deal that was affordable and fair. My family members have also purchased cars from Phil Long and have received the same excellent customer service! A special thanks to John Bishop and Richi Carni for all of their help and hard work! We will see you the next time we need a new car! more
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Didn't go as expected 6/27/2005

My husband and I just recently bought a car from Phil Long Hyundai. After purchasing a used car and being taken advantage of since we are new to the whole car buying thing. The car we got (2003 Sonata) had over $3,000 worth of hail damage and since we bought it at night never saw it!! So we ended up taking that back (after a big ordeal) and got a new 2005 Elantra. After going through all of this we wish they would had said that we qualified to get into a new car and not a used one!! more
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